- Singapore
JLL Hiring! Full Time Reservations and Switchboard Agent in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Reservations and Switchboard Agent
Integrated Facilities Management
What this job involves:
Managing day-to-day operations
You will be assisting the Assistant Supervisor to manage the day-to-day Switchboard/Room Reservation Operation in a professional manner while meeting client needs. This includes making room bookings at
Data craft Hospitality Suite System, booking Client Area’s meeting rooms as well as ensuring that all Room Booking confirmation is sent to the User via email. On top of that, you will be responding to
requests for information, service and assistance in a timely manner. When there are issues of concerns, you will be reporting it back to the management.
Being a team player
You will be actively supporting an environment that supports teamwork, co-operation & performance excellence. You will also participate in Department briefings and team meetings. Being a team player
also means that you will be coordinating with vendors, hospitality team (e.g. Client services, Catering reservation team), technicians and site staffs. To ensure that the service levels are maintained, you will
be pro-actively managing Client’s expectations with the knowledge of Client’s protocol.
Ensuring adherence
You will be ensuring that policies and operations procedures are followed in order to complete tasks efficiently as well as ensure that service standards are maintained. You will also be monitoring guidelines
and strategies to protect health and safety of the staff and others. You will also play an important role in protecting the reputation of the client as well as our firm.
Sound like you? To apply you need to be:
Experienced in customer service
You have at least an N or O level certification with 2 to 5 years of experience in customer service such as a cabin crew or in the hospitality industry. You have a strong customer service focus. You are also
culturally sensitive and is able to perform work ethically and with integrity.
Knowledge of procedures for booking Client Area’s meeting rooms
Knowledge on making room bookings at Data craft Hospitality Suite System. Actively support an environment that supports teamwork, co-operation & performance excellence. Good Knowledge of the Client protocol
Familiar with list of available basic amenities and Audio & Visual equipment.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Reservations and Switchboard Agent
Integrated Facilities Management
What this job involves:
Managing day-to-day operations
You will be assisting the Assistant Supervisor to manage the day-to-day Switchboard/Room Reservation Operation in a professional manner while meeting client needs. This includes making room bookings at
Data craft Hospitality Suite System, booking Client Area’s meeting rooms as well as ensuring that all Room Booking confirmation is sent to the User via email. On top of that, you will be responding to
requests for information, service and assistance in a timely manner. When there are issues of concerns, you will be reporting it back to the management.
Being a team player
You will be actively supporting an environment that supports teamwork, co-operation & performance excellence. You will also participate in Department briefings and team meetings. Being a team player
also means that you will be coordinating with vendors, hospitality team (e.g. Client services, Catering reservation team), technicians and site staffs. To ensure that the service levels are maintained, you will
be pro-actively managing Client’s expectations with the knowledge of Client’s protocol.
Ensuring adherence
You will be ensuring that policies and operations procedures are followed in order to complete tasks efficiently as well as ensure that service standards are maintained. You will also be monitoring guidelines
and strategies to protect health and safety of the staff and others. You will also play an important role in protecting the reputation of the client as well as our firm.
Sound like you? To apply you need to be:
Experienced in customer service
You have at least an N or O level certification with 2 to 5 years of experience in customer service such as a cabin crew or in the hospitality industry. You have a strong customer service focus. You are also
culturally sensitive and is able to perform work ethically and with integrity.
Knowledge of procedures for booking Client Area’s meeting rooms
Knowledge on making room bookings at Data craft Hospitality Suite System. Actively support an environment that supports teamwork, co-operation & performance excellence. Good Knowledge of the Client protocol
Familiar with list of available basic amenities and Audio & Visual equipment.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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