SIVA COFFEE PTE. LTD. Hiring! Full Time F-B Operations Manager in West Region (Singapore), Earn up to SGD 6,000 - Ricebowl

Job Title

F&B Operations Manager

Occupation

MANAGER

Job Description & Requirements

Job Title: F&B Operations Manager

Department: Operations
Location: 20 Nethal Rd
Reports To: General Manager / Director

Job Summary

The F&B Operations Manager is responsible for overseeing the daily operations of the restaurant and/or food court to ensure operational excellence, profitability, and high customer satisfaction. This role focuses on service standards, cost control, team management, and performance improvement across all F&B outlets.

The ideal candidate is hands-on, commercially aware, and experienced in managing multi-outlet or high-volume F&B environments.

Key Responsibilities

1. Operational Management

• Oversee daily operations of restaurant/food court outlets.

• Ensure smooth service flow and compliance with SOPs.

• Maintain hygiene, food safety, and quality standards.

• Conduct regular operational audits and inspections.

2. Team Leadership & Staffing

• Lead, supervise, and motivate F&B staff.

• Manage workforce planning, scheduling, and manpower allocation.

• Conduct staff training and performance evaluations.

• Maintain discipline and service culture within the team.

3. Financial & Cost Control

• Monitor daily sales, revenue, and profitability.

• Control food cost, beverage cost, and operational expenses.

• Manage inventory levels and stock control.

• Analyze financial reports and implement improvement strategies.

4. Customer Experience

• Ensure high service standards and customer satisfaction.

• Handle customer complaints professionally and efficiently.

• Implement service improvement initiatives.

5. Vendor & Tenant Coordination 

• Coordinate with tenants to ensure compliance with operational policies.

• Monitor tenant performance and support sales growth initiatives.

• Liaise with suppliers and service contractors.

6. Business Performance Improvement

• Identify opportunities to improve efficiency and revenue.

• Support marketing campaigns and promotional activities.

• Participate in budgeting and forecasting processes.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• 5+ years of experience in F&B operations, preferably in restaurant or food court environment.

• Strong leadership and team management skills.

• Solid knowledge of food safety regulations and operational standards.

• Strong financial acumen and cost control experience.

• Ability to work under pressure in a fast-paced environment.

Key Competencies

• Leadership & team development

• Operational excellence

• Financial management

• Problem-solving

• Customer-focused mindset

• Results-driven approach