DEFENCE COLLECTIVE SINGAPORE LTD. Hiring! Full Time Executive, Technical Support - Customer Service (Air Force Museum) in North-east Region (Singapore), Earn up to SGD 3,000 - Ricebowl

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Job Summary

The Technical Support & Customer Service Executive is responsible for ensuring the smooth operation of the museum's technical systems while delivering excellent visitor service. The role supports the maintenance of exhibitions, audio-visual equipment, interactive displays, facilities, and daily museum operations to provide a safe and engaging visitor experience.

Key Responsibilities

Technical Support

• Perform daily inspections of museum galleries, exhibition equipment, interactive displays, and facilities.
• Operate and troubleshoot audio-visual systems, projectors, digital signage, touchscreens, lighting, and multimedia equipment.
• Coordinate with contractors and vendors for preventive maintenance and repair works.
• Monitor and report equipment faults, maintenance issues, and follow up until resolution.
• Support the setup and dismantling of exhibitions, events, and museum programmes.
• Maintain maintenance records, service reports, and asset inventories.
• Ensure all technical equipment are functioning before the museum opens each day.
• Assist in implementing safety procedures and ensure compliance with workplace safety standards.

Customer Service

• Welcome and assist visitors with enquiries, directions, and museum information.
• Support ticketing operations and visitor admissions when required.
• Handle visitor feedback, complaints, and service recovery professionally.
• Ensure galleries and public areas remain clean, safe, and visitors ready.
• Support guided tours, educational programmes, and public engagement activities when required.
• Assist during museum events, exhibitions, and outreach programmes.
• Respond appropriately to emergencies and incidents according to museum procedures.

Operations Support

• Assist with the daily opening and closing of museum facilities.
• Coordinate with internal departments and external service providers to support operational requirements.
• Monitor facility conditions and report defects promptly.
• Support inventory management for operational and technical equipment.
• Undertake any other duties assigned by the Reporting Officer.

Job Requirements

• Diploma or Degree in Engineering, Electronics, Information Technology, Facilities Management, Hospitality, Tourism, or a related discipline.
• 1–3 years of experience in technical support, facilities management, customer service, museum operations, or a related field.
• Knowledge of audio-visual systems, multimedia equipment, and basic troubleshooting is an advantage.
• Strong interpersonal and communication skills.
• Customer-focused with excellent problem-solving abilities.
• Able to work independently as well as in a team.
• Willing to work on weekends, public holidays, and on a rotating shift schedule when required.
• Proficient in Microsoft Office applications.
• Physically able to support exhibition setup and operational activities.
  

Preferred Skills

• Experience supporting museums, galleries, attractions, or event venues.
• Basic understanding of building facilities management and preventive maintenance.
• First Aid certification is an advantage.
• Good organizational and time management skills.
• Ability to remain calm and professional under pressure.