EPS Ventures Hiring! Full Time Service Delivery Manager-Project Manager in Selangor, Earn up to MYR 13,000 - Ricebowl

Client Industry: Malaysian-based ICT and software solutions company focusing on digital technology services and software applications.

Location: Petaling Jaya

We are looking for an experienced Service Delivery Manager to lead the successful delivery of software projects and managed services. This role is responsible for ensuring high-quality service delivery, managing project execution, leading engineering teams, and maintaining strong relationships with customers and stakeholders.

The ideal candidate will possess strong leadership, project management, and service delivery experience within enterprise software or cloud environments.

Key Responsibilities:

• Developing a deep and thorough understanding of projects to gain insights into the scope of delivery, and to be responsible for end-to-end management of projects
• Ensuring that systems, procedures and methodologies are in place to meet required quality standards and service level agreements
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders and post-incident reviews
• Taking accountability for service delivery performance, meeting customer expectations and driving future demand
• Recommending methods of improvement and seeing that actions are planned and implemented on time for service delivery improvements
• Providing accurate and regular reports to the management on performance of the service delivery and on-going projects
• Leading a software engineering team, including staff recruitment, performance assessment, training and mentoring
• Building and maintaining positive relationships with customers
• Building strong relationships with other teams (client servicing, creative, user experience and product) and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical partners to set standards for software, infrastructure and security
• Ensuring that projects and services are delivered to comply with latest RMIT, Outsourcing and Security guidelines

Key Requirements:

• Bachelor’s degree (or equivalent) in computer science, information technology, or engineering
• Experienced in dealing with 3rd party service providers
• Solid organizational and project management skills
• Exceptional leadership skills and ability to train and guide junior members
• Strong customer service and people management skills
• In-depth knowledge of escalation procedures, incident management, resource planning and other disciplines related to service delivery, e.g. ITIL principles
• At least 3 years of relevant professional experience in a similar role, or 7 years of experience in software development experience around enterprise and cloud environments
• Solid problem-solving skills and ability to manage and prioritise tasks efficiently
• Excellent oral and written communication skills.

Pay: RM10,000.00 - RM13,000.00 per month

Experience:

• software development in enterprise and cloud environments: 7 years (Preferred)

Work Location: In person