Seaowl Malaysia Hiring! Full Time Application Support Engineer in Federal Territory, Earn up to MYR 19,000 - Ricebowl

Vacancy for our client based in Kuala Lumpur

Position Summary

The Application Support Engineer will provide application, and systems support to the Mechanical Integrity & Reliability (MR&I) function, ensuring the availability, performance, and data integrity of the software platforms used for asset integrity management, inspection tracking, and reliability engineering. The role sits at the intersection of IT application support and engineering operations, working closely with MR&I engineers, IT infrastructure teams, and external software vendors to keep critical reliability systems running smoothly and to support continuous improvement of the applications landscape.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve issues within MR&I applications, including asset integrity management systems, inspection data platforms, and reliability/corrosion tracking tools.
• Act as first point of contact for MR&I engineers and end users experiencing application issues; log, prioritise, and manage tickets in line with agreed SLAs.
• Perform root cause analysis on recurring issues and document resolutions and workarounds.
• Escalate and coordinate with software vendors and IT development teams on complex technical issues.

System Monitoring & Maintenance

• Monitor system health, performance, and data integrity across MR&I applications to ensure uptime and reliability.
• Administer updates, patches, and configuration changes in coordination with IT and vendor teams.
• Manage user access, roles, and permissions within MR&I systems.
• Support data quality checks and data migration activities as systems are upgraded or integrated.

Collaboration & Project Support

• Work closely with MR&I engineers (reliability, corrosion, pipeline integrity) to understand operational requirements and translate them into system improvements.
• Support the rollout of new modules, upgrades, or integrations, including user acceptance testing (UAT) and training.
• Liaise with IT Infrastructure, Development, and Project Delivery teams to keep stakeholders informed of progress and issues.

Key Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• 2–5 years of experience in application support, IT operations, or systems administration, ideally within an oil & gas, energy, or engineering environment.
• Familiarity with asset integrity management systems (e.g. Meridium/APM, AMS, or similar reliability/inspection platforms) is highly advantageous.
• Working knowledge of SQL, system logs, and performance monitoring tools.
• Experience with patch management, system configuration, and user access administration.
• Strong analytical and problem-solving skills, with the ability to manage multiple tickets/priorities under time pressure.
• Good communication skills and the ability to work with both technical (IT) and non-technical (engineering) stakeholders.

Pay: RM17,000.00 - RM19,000.00 per month

Application Question(s):

• What is your expected salary?
• What is your current salary?
• What is your notice period?
• Mobile number

Experience:

• application support: 6 years (Preferred)

Work Location: In person