SV Prestige Auto - ISUZU Hiring! Full Time Aftersales Manager in Federal Territory - Ricebowl

WE’RE HIRING: AFTER-SALES / SERVICE MANAGER

We are expanding and opening a new branch. We are looking for a commercially driven, hands-on and progressive After-Sales / Service Manager to build and lead the operation.

Key Responsibilities

Set up and manage the new branch’s after-sales operation
Lead service advisors, foremen, technicians and support staff
Achieve monthly labour sales, parts sales and gross-profit targets
Improve workshop productivity, efficiency and bay utilisation
Develop customer-retention and service-reminder programmes
Build relationships with fleet and commercial-vehicle customers
Monitor repair quality, comeback cases and customer satisfaction
Handle customer complaints professionally and promptly
Implement digital inspections and structured workshop processes
Recruit, coach and develop a high-performing after-sales team
Ensure proper repair-order, warranty and workshop documentation
Maintain workshop safety, discipline and 5S standards

We Are Looking for Someone Who Is

Energetic, ambitious and results-oriented
Hands-on and willing to lead by example
Comfortable working with KPIs, targets and performance reports
Open to new technology and improved working methods
Strong in leadership, customer service and problem-solving
Able to motivate technicians and service advisors
Commercially minded and capable of managing branch profitability
Willing to visit customers and develop new after-sales business

Requirements

• Minimum five years of automotive after-sales experience
• Experience as a Service Manager, Assistant Service Manager, Workshop Manager or Senior Service Advisor
• Good understanding of workshop operations, labour sales, parts sales and gross-profit management
• Experience with pickup trucks, diesel vehicles, commercial vehicles or fleet customers will be an advantage
• Diploma or degree in Automotive Engineering, Business Management or a related field is preferred
• Possess a valid driving licence

What We Offer

Basic salary of approximately RM5,000–RM7,000, depending on experience
Monthly KPI incentive
Quarterly and yearly performance bonus subject to branch results
Technical, management and product training
Transparent performance targets and incentive calculations
Opportunity to build and lead a new branch from the beginning
Management support for candidates who are willing to drive change and deliver results

Working location: Sungai Besi

Interested candidates may send their résumé together with their current salary, expected salary and notice period to:

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Please state “Application for After-Sales Manager” in your application.

We welcome leaders who are ready to take ownership, challenge the conventional way of working and build a high-performance after-sales operation.

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