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HTC Global Services Hiring! Full Time Service Desk Analyst in - Ricebowl

Service Desk Analyst

HTC Global Services

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

  • 1-4 Years of experience in technical support / service desk
  • The individual Service Desk analyst will provide level 1 IT Service Desk support
  • Provide support to end user via phone, chat, email or web
  • Ability to diagnose and resolve common hardware/software/network issues
  • Familiarity with Windows, macOS
  • Proficiency in troubleshooting tools like Outlook, Word, Excel, and Teams
  • Experience with service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
  • Clear Communication Skills and Customer Service Focus
  • Bilingual is a must (English & the Mandarin (Reading, writing and speaking)
  • Detailed JD mentioned in Job Description sections further in this document


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