Winds Teakwondo Hiring! Full Time Customer Service (Permanent Night shift) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Role & Responsibilties:

- Take call and provide accurate answer to customer queries.

- Delivery excellent customer support & services and offering patient assistance at all times.

- Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

- Deliver customers support & services effectively through active communications.

- Meet and exceed all key performance indicators set by the company and the client.

- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.

- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.

- Abide to De-escalation processes that involving dissatisfied customer.

Requirements: - Minumim 1 year relevant working experience in voice channel support in customer services

- Minimum Diploma Holder or higher is preferred. - Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving. - Proficient in Mandarin either Cantonese and English is a must - Malaysian Native speaker with above or more required languages is an added advantage - Always perform duty in professional manner at all times - To demonstrate willingness and effort to offer help needed to customer and peers with respect - Being attentive during training & call handling - Equipped with negotiation skills and able to handle difficult customer over the phone calls. - Proficient in general computer knowledge & skills.

- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be responsive

- Always acknowledge and deliver respond to Team leader or supervisor.

- Flexible and quickly adapt to new processws and information changes. - Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.

Pay: RM4,500.00 per month

Benefits:

• Professional development

Work Location: In person