TNT Communications Hiring! Full Time IT Support Engineer (L2) (Mandarin Speaker is preferred) in Selangor, Earn up to MYR 5,300 - Ricebowl

Requirements

• A degree in Computer Science, Information Technologies or a related field.
• Preferably have minimum of 3 to 5 years related experience in technical support, integration or in a data centre industry.
• Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
• Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
• Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
• Keen interest in continual learning and professional development.
• Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
• Preferably able to speak in Mandarin, English and Bahasa Malaysia
• Applicant must be a Malaysian citizen.
• Must possess own car transport with valid driving license.

Responsibility

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and server-related issues
• Provide exceptional technical support to customers through on-site visits and remote support channels, including phone, email, and remote access tools, ensuring timely issue resolution and high customer satisfaction.
• Perform installation, configuration, maintenance, and troubleshooting of Windows servers, network infrastructure, virtualization platforms, and related IT systems.
• Collaborate closely with internal teams, including Sales & Technical team to investigate technical issues, recommend solutions, and enhance product and service quality.
• Develop, maintain, and continuously improve technical documentation, knowledge base articles, and standard operating procedures (SOPs) to improve support efficiency and knowledge sharing.
• Identify opportunities to streamline support operations by enhancing workflows, implementing automation, and promoting self-service solutions where appropriate.
• Monitor system performance, perform preventive maintenance, and proactively identify potential issues to minimize downtime and improve system reliability.
• Ensure all incidents, service requests, and resolutions are accurately documented and managed in accordance with established SLA and IT service management processes.
• Mentor junior support engineers by providing technical guidance, troubleshooting assistance, and knowledge transfer to strengthen the overall support team.

Job Types: Full-time, Permanent

Pay: RM4,800.00 - RM5,300.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• How soon you can join us?
• What is your monthly expected salary?

Language:

• Mandarin (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person