Hermès Paris Hiring! Full Time Assistant Store Manager in 高雄市, 台灣 - Ricebowl

Be responsible of the store in absence of the Boutique Manager

Ensures that all company’s procedures and systems are clearly understood and followed and run smoothly

Coordinate the roll-out of central projects / tools in the store

Assist the Boutique manager to prepare monthly reports including business report to management and commission reports

Manage his/her team :

• Set objectives and assess performance

• Observe teams on the floor and provide ongoing feedback

• Organize coaching sessions based on teams’ needs

• Organize work within the team, delegate tasks as needed

• Communicate key information to teams, notably during morning briefing

Motivate teams, recognize individual and team efforts

Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company,

Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills

Handle disciplinary matters and escalate as needed to Boutique Manager / HR

Coordinate with Sales & Service Support Team for rosters

Assist the Boutique Manager in organizing team meetings and collaborating to host team activity to maintain team spirit

Manage and monitor one to several floor operations

• Welcome clients

• Ensure resources on the sales floor are allocated in coherence with clients flows

• Organize management back-ups

Drive sales performance

• Assist teams occasionally in the selling process and front-office operations

• Encourage teams to develop cross-selling

• Act as role model for sale

• Follow-up store performance (sales, stock level, shrink rate) and contribute to define and implement action plans with the Boutique Manager and Retail Director (eg : specific incentives, clienteling actions…)

• Managing product sell-out to reach the best optimization of seasonal sell-thru.

Ensure a high standard of customer service within the store

• Ensure that clients are continuously greeted in coherence with Hermès standards

• Motivate team members to provide an excellent service to each individual

• Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions

Maintain its client portfolio and identify client development opportunities

Take care of VIP clients

Handle customer complaints (level 2) and be a strong support to the team in case of conflicts

Oversee CRM activities and support teams in clienteling actions