Watsons Singapore Hiring! Full Time Senior Executive - Assistant Manager, Learning - Development (In-house Trainer) in - Ricebowl

Who are we looking for:

As the Senior Executive / Assistant Manager, Learning & Development (In-house Trainer), he/she will design, develop and deliver engaging training programmes to enhance the capabilities of frontline and office employees. The incumbent should ideally have experience in learning and development, training facilitation and content development, preferably within a retail, FMCG or other customer-facing environment.

What Awaits You:

• Design, develop and deliver engaging in-house training programmes for frontline and office employees.
• Conduct training in areas such as customer service, sales, communication, supervisory skills and workplace capabilities.
• Develop and update training materials, facilitator guides, activities and assessment tools.
• Gather feedback from stakeholders to understand training needs and support the implementation of appropriate learning solutions.
• Evaluate training effectiveness and recommend improvements to programme content and delivery.
• Support the implementation of the company’s learning and development initiatives.
• Perform any other duties as assigned by Management

We are excited if you have:

• Diploma or degree in Human Resources, Training and Development, Business, Psychology or a related discipline.
• ACLP, ACTA or an equivalent adult-learning qualification is preferred.
• At least three years of relevant experience in training, facilitation or learning and development.
• Candidates with at least five years of relevant experience may be considered for the Assistant Manager level.
• Strong facilitation, presentation and training-content development skills.
• Experience training frontline or operational employees, preferably within retail, FMCG or a customer-facing environment.
• Engaging, hands-on and passionate about developing people.
• Proficient in Microsoft PowerPoint and relevant digital learning tools.