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Singapore Institute Of Technology Hiring! Full Time Senior IT Executive (End User Computing) (11-months contract) in - Ricebowl
Senior IT Executive (End User Computing) (11-months contract)
Singapore Institute Of Technology
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Job Description ************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-Senior IT Executive (End User Computing) (11-months contract)
Posting Start Date: 30/07/2026
Schemes of Service: Corporate
Division: Communications & Information Technology
Employment Type: Temporary
The End User Computing (EUC) team is part of the Communications and Information Technology (CIT) division. The team provides first-level support to SIT staff and students for all CIT related services, and delivers comprehensive support across all EUC activities.
The successful incumbent will provide both administrative and technical support for academic IT requirements, including the maintenance of computer labs and software. This role also involves providing assistance in managing the IT helpdesk and coordinating on-site engineers to ensure timely delivery and quality technical and non-technical support, with strong focus on customer service and user satisfaction. In addition, the incumbent will manage the institute's telecommunications systems.
Key Responsibilities
Provide administrative and technical support across Windows, Mac, Android, iOS platforms, including associated software
Facilitate and support the implementation of IT equipment, services, and software
Develop and maintain comprehensive documentation covering operations, installation, deployment, training, and inventory checklists
Manage hardware inventory and software licensing allocations, including tracking of software media, IT equipment, accessories, and supplies
Collaborate with IT teams and other divisions to coordinate projects, manage capacity, and optimise IT equipment performance, reliability, and efficiency
Ensure timely delivery of quality technical support services to staff and students
Engage effectively with staff and students to assess support needs, identify technology requirements, and address customer service concerns
Develop and maintain procedures related to monitoring, tracking, and coordinating helpdesk and EUC support activities
Provide support to SIT staff for their EUC equipment in accordance with established service level agreements (SLAs)
Assist in procurement activities (e.g. tenders, ITQs, RFPs) for software, hardware, accessories, and supplies
Support and participate in CIT/EUC-related projects and initiatives
Job Requirements
Degree in a computer-related discipline, or a Diploma in a relevant field with at least 3 years of relevant working experience in a similar role
Proficient in Microsoft Windows 10 and MAC OS; knowledge of Linux OS, as well as iOS and Android devices support will be an added advantage
Experience in maintenance of computers infrastructure including installation and optimisation of operating systems and software
Experience in supervising technical support staff in maintaining computers infrastructure is preferred
Proactive, with the ability to work both independently and collaboratively with colleagues, end users, and external vendors
Ability to manage multiple projects and deliverables concurrently
Experience in project management, systems change management, vendors/outsourcing management, planning, and administrative skills is advantageous
Good analytical, written, and verbal communications skills, with the ability to effectively communicate technical information to non-technical users
Good customer service skills
************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-
Posting Start Date: 30/07/2026
Schemes of Service: Corporate
Division: Communications & Information Technology
Employment Type: Temporary
The End User Computing (EUC) team is part of the Communications and Information Technology (CIT) division. The team provides first-level support to SIT staff and students for all CIT related services, and delivers comprehensive support across all EUC activities.
The successful incumbent will provide both administrative and technical support for academic IT requirements, including the maintenance of computer labs and software. This role also involves providing assistance in managing the IT helpdesk and coordinating on-site engineers to ensure timely delivery and quality technical and non-technical support, with strong focus on customer service and user satisfaction. In addition, the incumbent will manage the institute's telecommunications systems.
Key Responsibilities
Provide administrative and technical support across Windows, Mac, Android, iOS platforms, including associated software
Facilitate and support the implementation of IT equipment, services, and software
Develop and maintain comprehensive documentation covering operations, installation, deployment, training, and inventory checklists
Manage hardware inventory and software licensing allocations, including tracking of software media, IT equipment, accessories, and supplies
Collaborate with IT teams and other divisions to coordinate projects, manage capacity, and optimise IT equipment performance, reliability, and efficiency
Ensure timely delivery of quality technical support services to staff and students
Engage effectively with staff and students to assess support needs, identify technology requirements, and address customer service concerns
Develop and maintain procedures related to monitoring, tracking, and coordinating helpdesk and EUC support activities
Provide support to SIT staff for their EUC equipment in accordance with established service level agreements (SLAs)
Assist in procurement activities (e.g. tenders, ITQs, RFPs) for software, hardware, accessories, and supplies
Support and participate in CIT/EUC-related projects and initiatives
Job Requirements
Degree in a computer-related discipline, or a Diploma in a relevant field with at least 3 years of relevant working experience in a similar role
Proficient in Microsoft Windows 10 and MAC OS; knowledge of Linux OS, as well as iOS and Android devices support will be an added advantage
Experience in maintenance of computers infrastructure including installation and optimisation of operating systems and software
Experience in supervising technical support staff in maintaining computers infrastructure is preferred
Proactive, with the ability to work both independently and collaboratively with colleagues, end users, and external vendors
Ability to manage multiple projects and deliverables concurrently
Experience in project management, systems change management, vendors/outsourcing management, planning, and administrative skills is advantageous
Good analytical, written, and verbal communications skills, with the ability to effectively communicate technical information to non-technical users
Good customer service skills
************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-
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