- Kuala Lumpur Federal Territory Malaysia
工作地点
职位描述
岗位职责
T岗位名称:餐饮培训主管(Training Supervisor)
Job Title: Training Supervisor
职位概述:
负责员工培训系统的建立与执行,确保员工掌握岗位技能、服务标准与品牌文化,提高整体营运品质。
Position Summary:
Responsible for developing and implementing staff training systems to ensure employees master job skills, service standards, and brand culture, enhancing overall operation quality.
主要职责:
1. 制定培训计划
- 建立新员工入职培训流程
- 安排定期的技能提升与服务培训
- 规划年度培训日历
-每天到各分店巡视,确保标准作业流程(SOP)的执行及营运标准的落实。
Key Responsibilities:
1. Training Planning
- Develop onboarding training for new hires
- Organize regular skill and service enhancement sessions
- Plan annual training calendar
-Daily visit each outlet to ensure SOP implementation and follow up on operational standards.
2. 编写培训教材
- 撰写SOP、流程手册与培训手册
- 设计符合营运标准的教材内容
2. Training Materials
- Write SOPs, procedure guides, and manuals
- Design training content aligned with operation standards
3. 组织与执行培训
- 亲自带训或安排讲师授课
- 监控培训出席率与效果
- 辅导实习员工或新晋主管
3. Training Execution
- Conduct or coordinate training sessions
- Monitor attendance and effectiveness
- Coach trainees or new team leaders
4. 培训成效评估
- 收集培训反馈并优化内容
- 跟进员工实操表现与考核成绩
- 提出人员晋升建议
4. Training Evaluation
- Collect feedback and improve training
- Follow up on employee performance and assessments
- Provide promotion recommendations
5. 跨部门协调
- 与营运、人资与店长沟通员工培训需求
- 支援新店开业前培训
5. Cross-department Collaboration
- Communicate with Operations, HR, and Store Managers on training needs
- Support pre-opening staff training for new outlets
工作要求:
- 有餐饮培训或营运管理经验
- 擅长沟通与表达,能独立带训
- 熟悉培训流程、标准与文件编写
- 有连锁品牌培训经验者优先
Requirements:
- Experience in F&B training or operations
- Strong communication and facilitation skills
- Familiar with training processes, standards, and documentation
- Prior experience in chain brand training preferred
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Work Location: In person
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