Artscape Cafe Hiring! Full Time Cafe-Restaurant Supervisor in Johor, Earn up to MYR 3,000 - Ricebowl

Main Responsibilities1. Daily Outlet Operations

• Supervise daily cafe / restaurant operations to ensure smooth opening, service, and closing.
• Ensure all staff follow the company’s SOP, service standards, and hygiene requirements.
• Check outlet cleanliness, dining area setup, product display, cashier counter, and overall outlet presentation.
• Monitor peak-hour service flow and arrange staff duties accordingly.
• Ensure all equipment, POS system, coffee machine, display chiller, and other outlet tools are functioning properly.

2. Customer Service

• Ensure customers receive friendly, professional, and efficient service.
• Handle customer complaints or feedback in a calm and responsible manner.
• Escalate serious customer issues to the Outlet Manager / Management when needed.
• Train staff to improve service attitude, product knowledge, and upselling skills.
• Maintain a welcoming and presentable outlet environment.

3. Staff Supervision

• Assign daily duties to service crew, cashier, barista, kitchen support, and part-time staff.
• Monitor staff attendance, punctuality, grooming, discipline, and work performance.
• Guide new staff during training and ensure they understand daily SOP.
• Motivate the team to achieve daily sales and service targets.
• Report staff issues or manpower concerns to the manager.

4. Sales & Promotion Support

• Monitor daily sales performance and update the manager on sales trends.
• Ensure ongoing promotions are clearly communicated to staff and customers.
• Encourage staff to upsell cakes, beverages, desserts, set meals, or promotional items.
• Check product display and ensure best-selling or promoted items are arranged attractively.
• Give feedback on slow-moving products, customer demand, and promotion response.

5. Stock & Product Control

• Check daily product availability, especially cakes, pastries, beverages, packaging, and key ingredients.
• Coordinate with kitchen / production / warehouse for stock replenishment.
• Record wastage, expired items, damaged products, or wrong deliveries.
• Ensure FIFO / FEFO is followed, especially for chilled and frozen products.
• Prevent stock shortage, overstock, and unnecessary wastage.

6. Cashier & POS Control

• Ensure cashier procedures are followed correctly.
• Check daily opening float and closing cash.
• Verify daily sales report, cash, card, e-wallet, Grab / delivery platform sales, and other payment records.
• Report any cash discrepancy immediately.
• Ensure discounts, promotions, refunds, and voids are properly approved and recorded.

7. Food Safety, Hygiene & Quality

• Ensure all staff follow food safety, cleanliness, and personal hygiene standards.
• Check product quality before serving or displaying.
• Monitor temperature control for chilled / frozen items.
• Ensure cleaning schedules are completed properly.
• Report maintenance, pest control, equipment, or hygiene issues quickly.

8. Reporting & Communication

• Submit daily operation updates to the manager.
• Report sales, wastage, stock shortage, customer complaints, staff issues, and maintenance problems.
• Communicate clearly between outlet team, kitchen, warehouse, admin, and management.
• Follow up on pending tasks and ensure issues are solved within the given timeline.

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person