Applicantz Hiring! Full Time Security Assurance Specialist DLP SSL DID in - Ricebowl

As a Customer Trust Technical advisor , you will play a critical role in strengthening customer relationships by responding to inbound security and compliance questionnaires. you will work across technical and non-technical teams to identify accurate, timely, and trustworthy responses bridging the gap between customer trust, product understanding, and internal knowledge. This role demands strong foundational technical skills, curiosity, persistence, and the ability to navigate ambiguity with confidence.

Qualifications

• Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, HTTPS),basic concepts of AI and cloud environment
• Understanding on SSL, DLP, defense in depth
• Demonstrated persistence and follow-through when working cross-functionally to resolve open items
• Experience managing technical documentation or knowledge bases
• Comfortable navigating ambiguity and driving clarity in loosely structured tasks
• Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential
• Highly organized, self-directed, and able to manage multiple simultaneous deadline
• Excellent written and verbal communication skills, including the ability to write clear technical responses for external audience

Responsibilitie

• Respond to incoming security and compliance questionnaires from customers and prospect
• Investigate technical and organizational questions by engaging with engineering, infrastructure, legal, and operations team
• Track and manage responses using internal systems (e.g. Responsive , Jira, SafeBase ) ensuring traceability and repeatabilit
• Maintain and improve the centralized repository of approved answers for reuse and consistency
• Translate complex technical concepts (e.g., TLS, SMTP, DNS, Encryption, SSO, etc.) into concise, accurate answers suitable for customer-facing response
• Develop and iterate on standard operating procedures for common requests
• Escalate non-standard or ambiguous requests to appropriate stakeholders and persistently follow up to closure in a timely manner
• Stay current on security posture, architecture, and trust initiatives to support accurate, credible response
• Identify gaps in existing documentation and collaborate with SMEs to close them

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Ideal Traits

• Tenacious: You don't drop the thread—if someone doesn't answer, you follow up until they do
• Technically curious: You want to understand the why; behind the tech, not just the what

Autonomous but collaborative: You can work independently, but you're quick to bring in others when needed