Lancesoft Malaysia Hiring! Full Time Accounts Receivable Assistant in Federal Territory - Ricebowl

Job Title: Accounts Receivable (AR) Collections – Contractor

Department: Finance – Accounts Receivable

Role Summary

We are looking for a detail-oriented AR Collections Contractor to manage customer accounts and ensure timely collection of outstanding invoices. This role plays a critical part in improving cash flow, reducing overdue receivables, and maintaining strong customer relationships while resolving billing and payment issues.

Key Responsibilities

• Manage and monitor a portfolio of customer accounts to ensure timely collections
• Conduct proactive follow-ups via calls, emails, and other communication channels
• Track overdue invoices and negotiate payment commitments with customers
• Investigate and resolve billing discrepancies, disputes, and payment issues
• Collaborate with Sales, Customer Service, and Billing teams for issue resolution
• Reconcile customer accounts and ensure accurate cash application
• Maintain detailed records and collection notes in ERP/collection systems
• Escalate high-risk or delinquent accounts when required
• Prepare aging reports, collection updates, and cash flow forecasts
• Achieve collection targets and meet defined KPIs (aging, DSO, productivity)
• Ensure compliance with internal policies and financial controls
• Support continuous improvement initiatives to enhance collection efficiency

Requirements

• Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or related field
• 1–3 years of experience in Accounts Receivable / Collections / O2C processes
• Strong understanding of AR aging, collections cycle, and cash application
• Experience handling customer disputes and payment follow-ups

Skills & Competencies

• Strong negotiation and communication skills
• Analytical mindset with problem-solving abilities
• High attention to detail and accuracy
• Ability to manage multiple accounts and meet deadlines
• Proficiency in Microsoft Excel and MS Office
• Hands-on experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
• Ability to work independently and collaborate with cross-functional teams