TSL CATERING F&B SDN. BHD. Hiring! Full Time Sales Executive in Selangor, Earn up to MYR 2,800 - Ricebowl

General Responsibilities ·

Perform duties efficiently and professionally in support of daily sales and administrative operations.· Maintain accurate records and proper documentation.· Coordinate with customers and internal departments to ensure smooth workflow and service delivery.· Comply with company policies, procedures, and deadlines.· Perform any other duties assigned by Management from time to time.

Specific Requirements and Duties

• 1. Quotation & Invoice Management

-Prepare and send quotations to customers via WhatsApp or email.

-Generate invoices through Xero System or Simple Receipt (Backup Folder) upon order confirmation.

-Issue payment receipts and ensure all documents are properly recorded and filed.

-Manage and respond to inquiries received through:o WhatsApp (Admin Group & Vendor Group)Email (Yahoo, Gmail & Website Email)

• 2. Inquiry Tracking & Follow-Up

· - Monitor and update all customer inquiries in the Group WhatsApp platform

-Ensure inquiry status is properly tracked using the designated emoji/status system.· -Coordinate with the sales team to avoid duplicated responses and missed follow-ups.

• 3. Payment & Commission Monitoring
• · Manage and monitor customer orders, payment records, and sales-related transactions through the company's designated systems and platforms.
• Track sales commissions and ensure all records are accurate, complete, and updated in a timely manner.
• Coordinate with relevant departments to verify payment status and resolve any discrepancies when required.
• 4. Quotation Confirmation & Documentation

· Follow up on pending quotations through the Xero System and Backup Folder.

Liaise with customers and the sales team to secure quotation confirmations.

Maintain proper backup of quotations, invoices, receipts, emails, and supporting documents for record-keeping purposes.

• 5. Purchase Order (PO) & Delivery Coordination
• Request Purchase Order (PO) numbers from customers before the event date. Update PO information in the Xero System and Event Form (hard copy)
• Coordinate with relevant departments to ensure smooth order processing and delivery arrangements·
• Ensure all order details are accurately recorded for invoicing and operational purposes.
• 6. Customer Service & Complaint Handling
• Respond promptly and professionally to customer inquiries, correspondence, and complaints.
• Record all customer feedback in the designated Feedback Group.
• Coordinate with relevant departments (Kitchen, Logistics, Operations, etc.) to resolve customer issues effectively.
• Ensure customer concerns are addressed in a timely manner to maintain customer satisfaction and service quality.
• 7. Accounts Follow-Up
• · Work closely with the Finance Department to review aging reports and statements of accounts.
• Follow up on outstanding payments and overdue invoices with customers.
• Assist in resolving account discrepancies and provide payment status updates when required.
• Maintain accurate records of collection follow-ups and customer payment history.
• 8. Administrative & Other Duties
• Maintain accurate and organized sales records, customer information, and related documentation.
• Prepare reports and administrative documents as required by Management.
• Support departmental projects, company events, and operational activities when necessary.
• Perform any other duties and responsibilities assigned by Management from time to time.·
• Maintain confidentiality of company, customer, and business information at all times.
• Others

· Perform any other duties assigned by Management from time to time.

· Assist in ad-hoc tasks and projects as required.

· Comply with company policies and procedures.

Maintain confidentiality of company information

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Free parking
• Meal provided

Work Location: In person