Edaran Otomobil Nasional Berhad Hiring! Full Time Officer - Insurance in Selangor, Earn up to MYR 2,800 - Ricebowl

• Be the face of EON Insurance – possess strong focus on customer experience; deliver high quality standards and service level to serve the new and existing customer to handle inquiries via phone calls including emails, mails, faxes and/ or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
• To handle customer/ branch calls, complaints and inquiries efficiently, courteously and professionally.
• Responsible to perform proper escalation including unresolved complaints or enquiries to respective Senior for resolution and adhere to requirement of EON and Governance.
• Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
• Responsible for overall administration of Insurance Department operations in accordance to the Company policies and procedures.
• Cover note issuance for new and existing customers under renewal retention to EON Group.
• Proactively recover service lapses to promote customers’ loyalty.
• Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
• Continuously and proactively improve on product knowledge for Motor Insurance for all brands under EON Group.
• Maintain confidentiality of all information according to data privacy requirement.
• Must demonstrate a high degree of integrity and confidentiality.
• You will be accountable for meeting individual (KPIs) and team goals.
• To recognize the importance and ensuring service level are not affected at any time.
• To take proactive approach towards suggesting improvement of work practices and process.
• To maintain amicable working relationship with team members and support each other in multitasking.
• Any other responsibilities and related duties as and when required by the Management.

Requirements:

• Diploma in Business Administration, Insurance, Customer Service, or a related field.
• Minimum 1–3 years of experience in customer service, contact centre, insurance operations, or a related customer-facing role. Fresh graduates with strong communication skills are encouraged to apply.
• Experience in the motor insurance industry or general insurance operations is an added advantage.
• Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in additional languages is an advantage.
• Strong customer service orientation with the ability to handle inquiries, complaints, and challenging situations professionally and empathetically.
• Good problem-solving, interpersonal, and conflict resolution skills.

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Work Location: In person