全职 Head of Operations 工作, 薪水 up to SGD 5,000, SILVESTER LEGAL LLC Central Region (Singapore) 公司招聘中 - Ricebowl

About Us

We are a growing Singapore law firm with more than 20 professionals, including lawyers, paralegals and corporate support staff. We act in complex commercial disputes, shareholder disputes, employment matters and corporate advisory work.

As we continue to grow, we are looking for an exceptional Operations Manager to ensure that the firm runs efficiently, systems continue to improve, and our lawyers can focus on delivering outstanding legal services.

This is not a traditional office administration role.

On top of office administration, we are looking for someone who enjoys solving problems, improving systems, leading people and driving execution.

If you enjoy creating order out of complexity, building efficient processes and making organisations perform better, we would like to hear from you.

The Role

Your primary responsibility is simple:

Make the firm run better every month.

You will oversee the firm’s operations from end to end, identify bottlenecks, improve systems, ensure accountability and free up the Managing Director’s time to focus on clients, strategy and business development.

You will work closely with the firm’s directors and support staff and will have the authority to improve processes across the organisation.

This is a leadership role.

Key Responsibilities

1. Operations & Office Management

Take ownership of the firm’s day-to-day operations, including:

• HR administration
• Office administration
• Facilities management
• Vendor management
• Finance coordination
• Procurement
• Office policies
• General operational matters

Your objective is that the office operates smoothly without constant management intervention.

2. Legal Operations & Workflow

Work closely with our lawyers and client care team to improve the entire legal workflow.

This includes:

• Client onboarding
• Conflict checks
• Matter opening
• File allocation
• Workflow tracking
• Administrative support
• Billing coordination
• Matter closing
• Client feedback
• Google Reviews

You will continuously improve our systems so that administrative work is reduced while maintaining an excellent client experience.

3. Work Allocation & Capacity Planning

Maintain visibility over:

• Incoming enquiries
• New matters
• Lawyer availability
• Team capacity
• Areas of expertise
• Workload distribution

You will ensure work is allocated fairly, efficiently and according to the firm’s priorities.

4. Billing & Financial Discipline

Work with the Directors to ensure:

• matters are billed promptly
• monthly billing targets are achieved
• billing bottlenecks are removed
• internal revenue reporting is accurate

You will help develop systems that improve billing consistency and financial performance.

5. Continuous Improvement

We expect our systems to improve continuously.

You will:

• identify operational bottlenecks
• redesign inefficient processes
• implement better systems
• monitor implementation
• measure outcomes
• ensure improvements are sustained

Good enough is not good enough.

6. Team Performance

Work with the Managing Director and Directors to:

• improve accountability
• follow up on action items
• ensure operational decisions are implemented
• monitor progress
• keep projects moving forward

7. Work From Home & Productivity

Review and improve our hybrid work arrangements.

Ensure they:

• support productivity
• maintain accountability
• provide flexibility where appropriate
• meet the firm’s operational needs

8. Strategic Projects

From time to time, you will lead projects such as:

• annual planning
• staff engagement initiatives
• firm events
• technology implementation
• AI adoption
• workflow redesign
• operational dashboards
• performance reporting

No two months will look exactly the same.

What We’re Looking For

We’re looking for someone who:

• has successfully managed operations in a professional services or SME environment
• enjoys solving complex operational problems
• takes ownership without waiting to be told
• is organised and highly disciplined
• is comfortable making decisions
• communicates confidently with professionals and senior management
• can influence people without creating unnecessary conflict
• enjoys improving systems rather than maintaining the status quo
• is highly accountable and follows through

Experience in a law firm is helpful but not essential.

You Will Thrive Here If You…

• naturally organise people and processes
• dislike inefficiency
• enjoy improving systems
• like using KPIs and dashboards
• enjoy leading change
• are proactive rather than reactive
• believe every process can be improved

You Probably Won’t Enjoy This Role If…

• you prefer being given detailed instructions
• you are uncomfortable making decisions
• you avoid difficult conversations
• you prefer maintaining existing systems instead of improving them
• you are looking for a purely administrative position

What Success Looks Like

Within your first year, we expect you to:

• create smoother operational workflows
• improve file allocation and visibility
• reduce administrative bottlenecks
• improve billing discipline
• implement better operational reporting
• improve accountability across teams
• streamline client onboarding and matter closure
• introduce meaningful operational improvements across the firm

Most importantly, you will create an organisation that is more efficient, more accountable and better positioned for continued growth.

Why Join Us?

This is an opportunity to play a key leadership role in a growing professional services firm.

You will have the autonomy to improve systems, implement new ideas and make a genuine impact on how the organisation operates.

If you enjoy building high-performing organisations and making things work better every day, we would love to hear from you.