ESSENTIAL ONE CLINIC PTE. LTD. Hiring! Full Time Client Experience Executive in Central Region (Singapore), Earn up to SGD 2,500 - Ricebowl

About Hisential

Hisential is a hospitality company that delivers best in class, premium personal healthcare experience for its clients. Our objective is to build an organization that matches the Hisential identity and delivers on our long-term business goals.

Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out – which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups. Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes.

Role Purpose

As a Client Experience Executive, you support the smooth running of the clinic floor greeting clients, preparing rooms and equipment, assisting doctors during the day, and keeping the front-of-house experience warm and unhurried even when the schedule is tight. You work under the direction of the Clinic Operations Manager and alongside the Doctors. This role blends front-of-house clinic support with a genuine element of client relations, and you will work closely with the Client Relations Executives to make sure each client's experience feels seamless and cared for, from the moment they arrive to long after they leave.

What You Will Be Responsible For:

Client-facing support

You will greet clients on arrival, check them in, manage waiting time communication and generally make sure the first few minutes of a visit feel calm and looked after rather than transactional.

Owning the client journey on site

Beyond checking clients in, you own the on-site client journey: walking each client through what to expect at every step, telling them clearly what happens next – when they'll get their results, when they'll hear from Hisential, what to do in the meantime – and proactively followingup on anything promised to them, whether that's a health screening invoice, a report, or abooking confirmation. If a client is sent elsewhere for part of their care, you check in on how it went rather than assuming someone else already has it covered.

Clinical and administrative support

You will assist Doctors with room preparation, basic clinical support tasks and administrative tasks such as maintaining accurate client records and appointment notes.

Scheduling support

Working under the Clinic Operations Manager you will help manage the day's appointment flow, flagging delays or conflicts early enough that they can be resolved before they affect a client.

Inventory and cleanliness

You will help keep consumables and clinical supplies stocked and organised and make sure client facing areas are always presentable to the standard Hisential's clients expect.

Escalating issues appropriately

If something comes up that you cannot resolve – a client complaint, a scheduling conflict, a supply shortage – you are expected to raise it promptly with the Clinic Operations Manager.

What We're Looking For:

Experience

One to three years in a clinic, healthcare support, front-desk, or hospitality service role, with direct client-facing experience. Exposure to patient experience or service operations in a healthcare, wellness or hospitality environment is a strong plus.

Knowledge

Familiarity with basic clinic workflows and operating systems, appointment scheduling, client record-keeping, service standards and the privacy expectations that apply to personal health information.

Skills

Client-facing and consultative communication, workflow and scheduling coordination, escalation handling, basic clinical and administrative support, and attentiveness to a clean,organised clinic environment.

Personal Attributes

Warm and welcoming, empathetic and proactive, calm under a busy schedule, detail-oriented,discreet with client information, accountable and dependable as part of a small clinic team.

What You Can Expect:

As a member of the Hisential team, you join a hospitality-led healthcare business built around the belief that people deserve to Live Different, Live Better. You'll work alongside a close,cross-functional team spanning Client Relations, Clinic Operations and our Medical team, with a Clinic Operations Manager invested in your growth. Our culture puts personalised, discreet,client-first care at the centre of everything we do, and we back that with structured onboarding,ongoing training on our services and client journey, and the support you need to make every client's visit feel effortless.

Rewards and Career Opportunities:

Strong performance in this role is recognised and rewarded. Consistently strong client feedback, smooth clinic operations and reliable follow-through are the clearest path to performance-linked incentives, and to growth into a senior Client Experience or ClinicOperations role as our Singapore and Malaysia operations expand. We are building this function from the ground up, which means genuine opportunity to shape how the role is done and to grow alongside the business.

Benefits:

Hisential provides health and medical insurance coverage for all employees, along with annual leave and medical leave in line with Singapore and Malaysia's statutory requirements. The team also comes together for annual company trips as part of building a strong, connected culture across both markets. Employees are also eligible for a yearly bonus, subject to the company's overall performance that year.