GALMON (S) PTE LTD Hiring! Full Time IT Support Manager in West Region (Singapore), Earn up to SGD 6,800 - Ricebowl

Key Responsibilities

1. Manage our day-to-day IT operations equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
2. Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
3. Ensure Licensing Management
4. Support onboarding / off-boarding employees on corporate systems
5. Create and update manuals and documentation

Specialized Knowledge & Required Skills

• Proven work experience as End user services manager
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Desktop Support
• Ability to work under pressure

Preferred Skills

• Hands on experience with help desk and remote-control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented
• Good written and verbal communications skill

Salary Range

$6,800 - $7,500

Working Hours

5.5 day work week (alternate Saturdays off)