WELLNESS AI PTE. LTD. Hiring! Full Time Retail Manager in Central Region (Singapore), Earn up to SGD 7,000 - Ricebowl

As a Retail Manager bridging a high-end beauty salon and an innovative AI marketing firm, you will oversee the daily retail operations, client experience, and product merchandising of the salon while leveraging cutting-edge AI marketing tools to drive brand engagement, customer retention, and retail sales growth. This dual-focus role requires a unique blend of traditional luxury retail management and a forward-thinking grasp of digital, AI-driven marketing strategies.

Key Responsibilities

1. Salon Retail Operations & Merchandising

• Inventory Management: Oversee stock levels of beauty, skincare, and hair care retail products, ensuring optimal inventory turnover, conducting regular cycle counts, and managing reorders to prevent stockouts.

• Merchandising & Visual Standards: Maintain pristine, visually compelling product displays that align with luxury beauty standards and encourage impulse purchases.

• Sales Target Execution: Set, monitor, and achieve daily, weekly, and monthly retail sales targets for the salon floor, driving KPIs such as units per transaction (UPT) and average order value (AOV).

• Vendor Relations: Coordinate with product vendors and beauty brands for training, promotional stock, cooperative marketing, and inventory returns.

2. AI-Driven Marketing & Campaign Execution

• AI Tool Integration: Collaborate with the AI marketing firm division to utilize generative AI tools, predictive analytics, and automated CRM systems for targeted client outreach and personalized product recommendations.

• Content & Campaign Management: Assist in scheduling and deploying localized social media campaigns, automated email marketing funnels, and hyper-targeted SMS promotions generated through AI marketing platforms.

• Data Analysis & Insights: Analyze customer behavior metrics, purchasing patterns, and campaign performance dashboards provided by AI analytics to refine retail marketing strategies and maximize ROI.

• Reputation & Review Management: Monitor and manage online reviews, client feedback, and brand sentiment across digital channels using AI-assisted sentiment analysis tools.

3. Client Experience & Team Leadership

• Staff Training & Coaching: Train salon staff and front-desk personnel on effective cross-selling techniques, product knowledge, and how to introduce clients to digital loyalty or AI-driven skin/beauty analysis tools.

• Customer Relationship Management (CRM): Cultivate relationships with VIP clients, utilizing CRM data to offer personalized perks, birthday rewards, and tailored product suggestions.

• Seamless Omnichannel Experience: Bridge the gap between the physical salon and digital marketing touchpoints, ensuring clients enjoy a cohesive experience from online discovery to in-salon purchase.

Qualifications & Skills

• Experience: Minimum 3–5 years of retail management experience within the beauty, wellness, or luxury retail sector.

• Tech-Savviness: Demonstrated interest or experience in digital marketing, e-commerce platforms, and emerging AI marketing tools or CRM software.

• Leadership Skills: Proven track record of leading, motivating, and coaching a sales or service-oriented team to exceed targets.

• Communication: Exceptional interpersonal, written, and verbal communication skills with a strong customer-first mindset.

• Analytical Ability: Comfortable reviewing retail sales data, inventory reports, and AI-generated marketing analytics to make informed business decisions.