ECON Healthcare Group Hiring! Full Time Senior Manager in - Ricebowl

About the Company

The Senior Manager holds a key leadership role in supporting the Head of Department to drive and execute plans that achieve the strategic and business objectives of the department and the Organisation. He/She supports the Head of Department in overseeing the effective and efficient delivery of operations across ECON Services, with a focus on operational excellence, service quality, and financial sustainability.

About the Role

A core aspect of the role involves managing P&L budgets and taking ownership of the development, review, and implementation of sustainable operational standards, SOPs, and programmes. The Senior Manager is responsible for ensuring consistency in service delivery, operational efficiency, and customer experience through continuous improvement and sustainable practices.

Responsibilities

Service operations

• Rationalize and manage support services coverage and provision in a cost-efficient way for back of house service operations including but not limiting to the following:
• Linen Inventory and laundry services
• Kitchen operations and food services
• Inventory Management of medical consumables, sundries, equipment etc
• Environmental Hygiene and Housekeeping
• Landscaping and ground maintenance
• Establish clear service agreements outlining scope, cost and responsibilities.
• Work with stakeholders to monitor and manage the quality of outsourced services.

Operation Excellence

• Conceptualize and implement frameworks that support operational excellence across ECON services.
• Develop, review and implement sustainable operational standards, SOPs and programmes.
• Identify and execute opportunities for improving operational efficiency and productivity in operations.
• Collaborate with clinical leads and centre managers to ensure smooth operations that meets regulatory and licensing standards
• Drive initiatives and collaboration to reduce waste and improve client service and staff productivity.
• Drive initiatives and collaboration to create value for customers and Organisation.
• Work with relevant taskforces/workgroups to devise and establish plans, workflows for emergency preparedness, haze management, business continuity management and infectious diseases outbreak management etc.
• Participate in the workplace health safety and emergency preparedness efforts.
• Contribute to care and service innovation by supporting new models of care and collaboration with stakeholders.

Service Quality and Customer feedback management

• Develop and implement service quality initiatives in collaboration with stakeholders to build a strong service culture and enhance customer satisfaction.
• Oversee customer feedback management, ensuring timely response and closure of issues in collaboration with stakeholders.
• Lead efforts to identify and address service quality gaps and drive continuous improvement in service delivery.
• Monitor and report on service quality performance

Operating Environment and Technology

• Ensure that the operating environment is conducive, safe, and compliant with all regulatory, infection control, and safety standards, supporting high-quality care for customers and a positive work environment for staff.
• Collaborate with stakeholders to ensure alignment of physical infrastructure, equipment, and IT systems with operational, clinical, and service delivery needs.
• Oversee the planning, procurement, deployment, and readiness of equipment and systems to support seamless operations and service excellence.
• Provide operational input into space planning, renovations, and environmental improvement projects to maintain a safe, efficient, and resident-centric setting.
• Partner with IT and relevant stakeholders to plan, implement, and integrate technological systems that enhance workflow efficiency, communication, data management, and service tracking.
• Support the exploration and adoption of smart and assistive technologies that improve customer experience, enhance staff productivity, and provide operational insights.

Projects

• Lead, coordinate and monitor a variety of projects including:
• Operational process reviews
• Service quality improvement
• Operational readiness of new facilities and services
• Responsible for the operational readiness planning of new facilities and services.
• Manage project budget, implementation and performance.

Budget Management and Reports

• Support the HOD in planning and managing P&L budgets, ensuring effective cost control and resource allocation in line with organisational priorities.
• Monitor expenditure across operational functions and identify opportunities for cost efficiency and value creation.
• Review financial performance regularly, analyse variances and implement improvements
• Prepare and submit monthly reports on budget performance, key operations metrics and progress of assigned initiatives and projects.
• Provide data-driven insights to inform strategic and operational decision-making.
• Prepare and submit monthly reports on key responsibilities and projects.