- Bayan Lepas Pulau Pinang Malaysia
Amari SPICE Penang Hiring! Full Time Team Member, Pool in Pulau Pinang, Earn up to MYR 1,850 - Ricebowl
Team Member, Pool
Amari SPICE Penang
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Job Description
Responsibilities
§ General
o Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
§ General
o Reads the logbook daily and take action accordingly.
o Provides information regarding the hotel’s facilities & services.
o Ensures to always be informed of VIP in-house and daily functions.
o Handles guest complaints in accordance with service recovery guidelines.
o Knows and strictly follows all established cleaning procedures for:
Polishing
Vacuuming
Scrubbing
Mopping
Shampooing
Dusting
o Completes Room/Public Area work assignment sheet.
o Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
o Follows all procedures for Lost and Found.
o Is familiar with and adhere to all housekeeping procedures for the issuing and return of floor masters.
o Handovers all unfinished work to the following shift.
§ Rooms
o Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
o Sets up the work trolley according to standards.
o Carries out the following procedures according to established standards:
DND (Do Not Disturb)/Double Lock
Baby Sitting
Loan Item Loss & Breakage
Guest laundry pick up
Temperature control
o Replenishes guest supplies and ensures all linen in guest rooms is clean and well-pressed.
o Contacts In-room Dining to have all trays, trolleys and equipment removed from guest rooms, corridors and pantries.
o Removes all trays and trolleys found in corridors to pantry awaiting pick-up by In-room Dining.
o Reports to the supervisor repair and maintenance needs.
o Implements turndown service in accordance with established standards.
§ Public Areas
o Cleans all designated public areas in accordance with established procedures.
o Ensures all flower arrangements are fresh and attractive and reports to Team Leader any arrangements, which are not up to standards.
o Ensures a high standard of cleanliness of corridors and service areas.
Pay: RM1,800.00 - RM1,850.00 per month
Benefits:
- Additional leave
- Health insurance
- Meal provided
Work Location: In person
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