CITRUS HOTEL JOHOR BAHRU BY COMPASS HOSPITALITY Hiring! Front Office Assistant in Johor, Earn up to MYR 1,900 - Ricebowl

Key Responsibilities1. Guest Services

• Welcome guests upon arrival with a warm and friendly manner.
• Handle check-in and check-out procedures accurately.
• Verify guest identification and payment details.
• Provide information about hotel facilities, room features, and local attractions.
• Respond promptly to guest inquiries, requests, and complaints.
• Ensure high level of customer satisfaction.

2. Reservations & Booking

• Receive and process room reservations via phone, email, walk-in, and online travel agents (OTA).
• Update room availability in the Property Management System (PMS).
• Confirm bookings and handle amendments or cancellations.
• Coordinate with housekeeping regarding room status.

3. Cashiering & Billing

• Handle cash, credit card transactions, and online payments.
• Prepare guest folios and ensure billing accuracy.
• Balance cash float and submit daily reports.
• Follow hotel financial and audit procedures.

4. Communication & Coordination

• Liaise with Housekeeping, Maintenance, and other departments to ensure smooth operations.
• Record and report maintenance issues.
• Maintain proper handover between shifts.
• Handle incoming and outgoing calls professionally.

5. Administrative Duties

• Maintain guest records and filing.
• Prepare daily arrival and departure lists.
• Assist in preparing daily occupancy reports.
• Ensure front desk area is clean and organized.

Requirements

• Minimum SPM or Diploma in Hospitality / Tourism Management.
• At least 1 year experience in hotel front office (preferred for 3-star hotel environment).
• Basic knowledge of hotel PMS (e.g., Opera, IDS, or similar).
• Good communication skills in Bahasa Malaysia and English (Mandarin is an advantage).
• Computer literate (MS Office).
• Able to work shifts, weekends, and public holidays.
• Pleasant personality with good grooming standards.

Key Competencies

• Customer-oriented mindset
• Good problem-solving skills
• Attention to detail
• Ability to work under pressure
• Team player
• Honest and responsible

Job Types: Full-time, Internship

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Meal allowance

Work Location: In person