JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Sustainability Manager will lead the delivery of sustainability programmes for a large-scale, complex corporate real estate account in Hong Kong — one of JLL's most high-profile accounts in the APAC region. The role is responsible for driving energy performance, ESG data integrity, and waste and water initiatives across the client's Hong Kong property portfolio — working closely with a broad network of client and JLL stakeholders including Real Estate Services (RES), Facilities Management, Finance, Catering, Cleansing, and Capital Projects teams.
The role will oversee the development and execution of energy and sustainability management programmes to deliver measurable outcomes against key performance indicators including:
Energy savings and carbon footprint reduction
Waste diversion and water management performance
ESG data accuracy, governance, and timely reporting
Stakeholder engagement and cross-functional programme delivery
What this job involves
Key responsibilities include, but are not limited to:
Energy Performance, Waste & Water Management
Monitor and analyse smart energy platform data to identify energy-saving opportunities across the client's Hong Kong properties
Build and maintain a site-level energy conservation, waste and water management roadmap; drive implementation with FM teams and vendors
Track progress and outcomes to reduce reliance on REC procurement through real, on-site energy savings
Drive operational improvements through the identification and implementation of opportunities to improve energy, waste and water performance across the portfolio and at building level
Establish and manage a holistic waste tracking and reporting system, including waste register, vendor data validation, and reporting cadence
Develop business cases for energy, water and waste initiatives including cost-benefit analysis and operational impact assessments
Implement and manage the annual recycling programme, driving engagement across internal client partners and service vendors
Implement energy and sustainability programmes to reach objectives
ESG Data Reporting, Governance & Controls
Manage end-to-end ESG data collection, validation, and submission across all utility streams: electricity, diesel, gas, water, waste, costs, and ECM datasets
Manage the energy, waste, and water data collection process within the client's technology platform and produce periodic (monthly, quarterly, annual) reports tailored to the client's specific requirements
Maintain governance cadence, issue resolution logs, and documentation to ensure accurate, timely, and auditable ESG reporting
Coordinate across JLL FM team, the client's RES, Finance, vendors, and regional/global ESG teams to resolve data definitions, exceptions, and reporting discrepancies
Support internal and external audit/attestation processes with robust evidence documentation
Transition and stabilise recurring ESG reporting tasks with fully documented SOPs and a structured handover pack
Manage the customised ESG dashboard (Power BI + master dataset): refresh cadence, data model maintenance, version control, and monthly/quarterly reporting packs
Implement data quality checks and maintain an evidence repository (source documents and full data traceability) to support internal review and attestation
Stakeholder Engagement & Collaboration
Act as the primary sustainability point of contact for the client account, engaging regularly with the client's RES, Catering, Cleansing, Capital Projects, Finance, and Procurement teams
Engage with JLL facility managers as the key point of contact for wide-ranging advice on all aspects of environmental sustainability
Facilitate sustainability awareness and training for FM teams, building managers, and service vendors to embed sustainable practices at the site level
Collaborate with JLL Regional Sustainability team members to share best practices, identify cross-account opportunities, and develop case studies
Support the client's broader ESG agenda by contributing to regional and global reporting cycles and stakeholder communications
Programme & Project Management
Manage multiple concurrent workstreams across energy, data, waste, and stakeholder engagement with clear timelines and deliverables
Prepare and present regular programme updates to the client's RES team and JLL account leadership
Support the preparation of tenders, work orders, and vendor selection for sustainability-related services and equipment
Requirements – Essential
Academic & Experience
University degree in Science, Engineering, Environmental Studies, Sustainability, or a related field
4+ years in sustainability, energy management, or ESG reporting, preferably within a corporate real estate or FM environment
Experience working on large, complex corporate accounts with multiple stakeholder groups
Technical Knowledge
Technical understanding of the most common HVAC, electrical, mechanical, and building automation systems
In-depth understanding of energy, waste, and water conservation measures
In-depth understanding of Greenhouse Gas Emission scopes and reporting
Experience conducting site walkthroughs to identify conservation measures (e.g., ASHRAE Level 1 and 2)
Familiarity with waste management programmes, including vendor management and waste-to-value initiatives
Data & Analytics
Experienced with benchmarking and analysing utility data to drive sustainability measures
Stakeholder & Communication
Strong project management skills with the ability to prioritise and meet deadlines in a high-pressure, deadline-driven environment
Demonstrated ability to engage and influence diverse stakeholders across client, vendor, and internal teams
Strong written and verbal communication skills; ability to present complex data clearly to non-technical audiences
Strong English, Cantonese, and/or Mandarin language skills for effective coordination with local vendors and regional teams
Requirements – Desirable
Technical understanding of common HVAC, electrical, mechanical, and building automation systems
Experience conducting site walkthroughs to identify conservation measures (e.g., ASHRAE Level 1 and 2)
Familiarity with waste management programmes, including vendor management and waste-to-value initiatives
Experience working on large, complex corporate accounts with multiple stakeholder groups
Proficiency in data analysis and reporting tools; experience with Power BI or equivalent dashboard platforms
Experience with smart energy monitoring platforms (e.g., Univers or equivalent)
Experience in energy procurement and renewable energy options (RECs, PPAs)
Knowledge of ISO 14001, BEAM Plus, LEED, or other environmental management/green building standards
Cantonese and/or Mandarin language skills advantageous for coordination with local vendors and regional teams
Behavioural Competencies
Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Inspire - Inspire others, creates vision and strategy, energizes others
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.