Pinnacle Performance Ltd Hiring! Full Time HUBSITE MANAGER in Hong Kong, Earn up to HKD 30,000 - Ricebowl

JOIN OUR TEAM AT PINNACLE PERFORMANCE

Role: Hubsite Manager – Leading Growth Across Pinnacle’s Expanding Satellite Locations

Location: Hong Kong

Industry: Health & Fitness | Performance | Wellness

Employment Type: Full-time

Salary: Commensurate with experience and results. Including high base plus profit sharing

Benefits: MPF, Annual CPD, Paid Annual Leave, Group Medical Insurance Contribution

Are you a proactive, people-first leader with a passion for fitness and a talent for operational excellence? Pinnacle is hiring a Hubsite Manager to lead our satellite locations across Hong Kong, overseeing daily operations, driving commercial performance and membership growth, expanding associated service offerings, and ensuring exceptional client experience and account management.

As we expand, this is a unique opportunity to shape the delivery of high-performance training and wellness across multiple sites, making a lasting impact on our member community. You’ll report directly to the Pinnacle Operations Director and play a vital role in scaling our standard of excellence beyond our flagship facility, performance teams, and corporate accounts.

Key Responsibilities:

Commercial Growth & Revenue

• Drive membership growth and revenue generation through partnerships, outreach, commercial initiatives, and retention strategies.
• Own hubsite P&L performance, driving profitability, cost control, and sustainable growth per site.
• Manage and grow existing client accounts while actively developing new business opportunities and commercial partnerships.
• Identify cross-departmental sales opportunities, driving referrals, integrated service offerings, and additional revenue streams across the hubsites.

Utilisation & Engagement

• Own hubsite utilisation performance, driving booking rate, attendance, and session occupancy to maximise the effective use of facility space and coaching resources.
• Regularly review and optimise session mix and scheduling to align programming with demand patterns, improve attendance, and ensure efficient use of space and coaching capacity.
• Execute local activations and community initiatives including workshops, events, and engagement campaigns to drive traffic and retention.

Operations and Customer satisfaction

• Oversee day-to-day hubsite operations to ensure smooth, efficient, and high-quality service delivery across all locations.
• Ensure facilities meet high operational, safety, and brand standards across all hubsites, proactively reviewing and refining systems and processes to drive continuous improvement and operational consistency.
• Oversee delivery of exceptional customer experience, ensuring responsiveness to feedback, service quality, and member satisfaction.

Reporting & Coordination

• Track, analyse, and report hubsite OKRs including revenue, profitability, utilisation, retention, and operational performance.
• Lead cross-functional collaboration to drive integrated service offerings.
• Lead project planning with the internal teams across staffing, budgeting, reporting, and readiness for new site expansion and launches.

Key Results

• Site Profitability
• Revenue growth - Memberships, MRR
• P&L Management
• Expansion of associated services
• Utilisation
• Session attendance
• Session occupancy
• Facility utilisation and coach capacity
• Operational Excellence & Customer Experience
• Service delivery
• Resourcing
• Customer satisfaction

What You’ll Bring:

• Experience in the prescription, intervention and delivery of S&C provision for various populations
• Proven experience managing a fitness centre, gym, wellness studio with multi-location management, customer experience, or operations
• A confident, solutions-driven mindset and the ability to work both strategically and tactically
• Strong leadership and people management skills with a coaching mentality
• Desire to develop junior coaches and add value to the career growth of your teams
• Clear, professional communication across all levels—from staff to clients to leadership
• Ability to prioritise, delegate, and deliver projects on time
• Experience using CRM or gym management systems (e.g. Mindbody, Glofox, etc.)
• Fluency in English, Cantonese and/or Mandarin

Why Join Pinnacle?

At Pinnacle Performance, we’re more than just a group of gyms. We’re a high-performance training brand that integrates coaching, physiotherapy, and community, giving our members a 360 approach to movement, health, and performance. As we scale into more locations, we’re looking for passionate leaders ready to grow with us.

You’ll be joining a tight-knit, purpose-driven team committed to helping people move better, feel better, and live better. If you’re ready to lead with energy and impact across our growing Hong Kong footprint, we want to hear from you.

As part of our team you will enjoy a competitive salary and bonus structure, generous paid annual leave, contributions to Group Medical Insurance, and access to an annual CPD fund.

Ready to elevate your career?

Apply now and let’s explore how you can grow with us at Pinnacle.

Please complete the application form on the link below:

************* and submit your Cover Letter and Resume for the attention of Jackie Arceo at *************.

Applications close Friday 7th August 2026 at 18.00 HKT.

Pay: $24,564.97 - $30,000.00 per month

Benefits:

• Employee pension
• Paid time off
• Professional development

Application Question(s):

• Are you currently based in Hong Kong?
• Do you have the right to work in Hong Kong?
• Do you have a registered in Hong Kong Physiotherapists Board with a valid practicing certificate?
• Have you worked in a musculoskeletal or sport setting before?
• How many years of physiotherapy experience do you have?

Work Location: In person