Tomal Global Pte Ltd Hiring! Full Time Customer Service and Operations in - Ricebowl

Company Description Tomal Global Pte Ltd evolved from Seaward Group, which has nearly 40 years of experience in industrial materials, and now focuses on real-life solutions that refine everyday living. The company specializes in clean air consultancy and water technology solutions, offering modular, customized systems tailored to urban living needs. Tomal partners with healthcare institutions, office buildings, cafes, restaurants, and households in Singapore and the surrounding regions to improve health, wellness, and living standards. Its commitment to quality encompasses both the materials it sources and fabricates, as well as holistic customer care and ongoing educational programs for healthy living.
Role Description This is a full-time Customer Service and Operations role in a hybrid work arrangement, based in Singapore with some flexibility for working from home. The role involves handling customer inquiries and support requests through phone, email, and digital channels, ensuring timely and accurate responses. Day-to-day responsibilities include managing orders, coordinating deliveries and installations, maintaining customer records, and supporting operational processes for air and water technology solutions. The individual will collaborate with internal teams to resolve issues, improve customer experience, and ensure service levels and standards are met. The role also includes monitoring customer feedback, preparing basic reports on service and operations performance, and assisting in continuous improvement initiatives.
Qualifications

• Strong customer-focused skills including Customer Service and Customer Support to handle inquiries and resolve issues effectively.
• Experience in enhancing Customer Satisfaction and Customer Experience through proactive communication and problem-solving.
• Professional Phone Etiquette and clear communication skills for managing calls and follow-ups with diverse customers.
• Ability to manage operational tasks such as order processing, coordination with logistics or technical teams, and updating customer records accurately.
• Good organizational and time-management skills to handle multiple requests and deadlines in a fast-paced environment.
• Comfort with basic digital tools and CRM or ticketing systems; experience in service or operations roles is an advantage.
• Collaborative mindset with the ability to work well in a hybrid setting, both independently and within cross-functional teams.
• Relevant diploma or degree preferred; experience in healthcare, facilities management, or consumer technology sectors is beneficial.