Daythree Hiring! Full Time Customer Service Specialist (Immediate intake) in Selangor - Ricebowl

Role Overview

We're looking for a proactive Customer Care Champion to manage complex customer escalations across voice, email, and social media. You'll take ownership of high-impact cases, ensuring timely resolution while delivering an exceptional customer experience.

Key Responsibilities

• Resolve escalated customer cases end-to-end
• Handle disputes, investigations, and sensitive customer requests
• Support loyalty platform operations and campaign setup
• Ensure SLA, quality, and compliance standards are met
• Deliver professional, empathetic customer support

Requirements

• 2–3 years of Customer Service experience (Singapore market preferred)
• Experience handling escalations or complex cases
• Fluent in English & Simplified Mandarin (spoken & written)
• Experience in retail, loyalty, fintech, or digital platforms is an advantage