The Management Trainee will undergo training and hands-on exposure across various aspects of outlet operations, with the objective of developing into an Outlet Manager. Relevant experience in F&B sector will be an added advantage.
Operations Management
• Assist the Operations Manager in overseeing daily outlet operations.
• Ensure smooth outlet operations, cleanliness, and overall organization.
• Monitor food quality, service standards, and customer experience.
• Ensure compliance with company SOPs and operational guidelines.
Customer Service
• Deliver excellent customer service and ensure customer satisfaction.
• Handle customer enquiries, complaints, and feedback professionally.
• Build positive customer relationships and resolve service issues promptly.
• Promote new menu items, campaigns, and ongoing promotions.
Team Leadership
• Assist in supervising and leading service and kitchen teams.
• Assign duties and monitor staff performance.
• Prepare and manage staff work schedules and rosters.
• Train, coach, and motivate team members to achieve operational goals.
• Support recruitment and onboarding of new employees when required.
Inventory & Cost Control
• Monitor stock levels and inventory usage.
• Coordinate stock ordering and replenishment.
• Minimize wastage and ensure proper stock rotation practices.
• Assist in controlling operational costs and outlet expenses.
Food Safety & Quality Assurance
• Ensure compliance with food hygiene and food safety regulations.
• Maintain cleanliness and housekeeping standards within the outlet.
• Ensure consistency in food quality, presentation, and service standards.
• Support implementation of workplace safety requirements.
Reporting & Administration
• Prepare and submit daily, weekly, and monthly operational reports.
• Monitor outlet sales performance and key operating metrics.
• Assist in analyzing sales trends and identifying improvement opportunities.
• Support administrative duties and documentation requirements.