Etiqa Insurance Singapore Hiring! Full Time Service Desk Engineer (1 year contract) in - Ricebowl

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Scope Overview:

• Provide first-level technical support to users for hardware, software, network, and application issues via phone, email, or ticketing systems.
• Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner, escalating issues when required.
• Install, configure, and maintain IT equipment such as desktops, laptops, printers, mobile devices, and standard applications.
• Manage user accounts, access rights, and password resets across systems in accordance with security and IT policies.
• Document incidents, solutions, and procedures, and contribute to knowledge base and continuous service improvement initiatives.

Requirements:

• Diploma/Degree in related fields
• Strong written and verbal communication skills
• Independent, driven, resourceful and meticulous
• High sense of responsibility and integrity
• Strong interpersonal and analytical skills