The Travel Store Hiring! Full Time Shop Manager in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Requirements

• Mandarin-speaking candidates are preferred due to frequent interaction with Mandarin-speaking customers.
• 3 years of retail management experience. 
• Experience in leading a team and managing outlet operations. 
• Strong communication and leadership skills. 
• Customer-oriented with good problem-solving abilities. 
• Able to work under pressure and achieve sales targets. 
• Willing to work on weekends and public holidays (if required). 
• Good knowledge of retail operations, inventory, and sales reporting. 

Job Summary

Responsible for managing daily shop operations, achieving sales targets, leading the team, and ensuring excellent customer service experience.

Key Responsibilities

• Manage daily outlet operations and ensure smooth business activities. 
• Achieve sales targets and monitor outlet performance. 
• Lead,train, and motivate retail staff to deliver excellent service. 
• Ensure high standards of customer service and handle customer feedback professionally. 
• Monitor stock levels, inventory control, and product display arrangement. 
• Manage cash handling, daily sales reports, and operational records. 
• Ensure outlet cleanliness, safety, and compliance with company standards. 
• Plan staff schedules, attendance, and manpower allocation. 
• Conduct product training and coaching for team members. 
• Analyse sales performance and propose improvement strategies. 
• Handle customer complaints and resolve issues effectively. 
• Support company promotions, campaigns, and marketing activities. 
• Oversee daily luggage repair operations and ensure efficient workflow. 
• Train and guide staff on basic luggage repair handling and customer service procedures.