jobs in Housing & Development Board

Housing & Development Board Hiring! Full Time Administrative Executive, HMG-BSCC in - Ricebowl

Administrative Executive, HMG-BSCC

Housing & Development Board

Undisclosed

Full Time

Singapore

Share
Save

Working Location

  • Singapore

Job Description

Responsibilities

[What the role is]

Administrative Executive, HMG/BSCC

[What you will be working on]

  • Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
  • Promote, educate and guide callers on the use of HDB’s e-Services
  • Provide case-specific advice and quality customer service to customers over the phone
  • Keep abreast with latest policies and procedures so as to provide accurate information to customers
  • Resolve customer’s queries effectively and escalate problems promptly
  • Work as a team to ensure that call centre service KPIs are met
  • Any other tasks assigned

[What we are looking for]

  • Possess effective telecommunication & strong customer service skills
  • Have a passion to deliver customer-centric service 
  • Proficient in English and another language
  • Can size up customers’ enquiries accurately and document them quickly in the system
  • Can handle stressful situations appropriately
  • Be meticulous and independent
  • Experience in customer service or call centre will have an added advantage

 

Successful candidates will be offered a 1+1 year contract.

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More