Identify opportunities and work with stakeholders to provide timely and quality data for analysis and enhancements
Analyse the Authority's needs and document the requirements
Plan, design and implement IT solutions to meet the analytical needs of identified opportunities
Develop test plan and scripts for system testing, support user acceptance testing
Work with the Authority's users to ensure smooth deployment and adoption of new solution
Hands-on experience in CRM
Ensure the smooth operations and service level of IT solutions
Support production issues
Apply AI coding tools such as Copilot and Coder AI to support development, testing, and code reviews.
Use automation to improve development efficiency. This includes build, test, and deployment activities.
Leverage AI assistance to improve code quality. This covers refactoring, defect resolution, and documentation.
Demonstrate willingness to adopt new AI and automation tools where relevant to work outcomes.
Requirements
Tertiary Education in relevant fields is preferred
Good understanding and completion of projects using waterfall/Agile methodology
Analytical, conceptualisation and problem solving skills
Strong Microsoft Dynamics CRM product experience, ideally with CRM 2016 or D365.
Have been involved in the delivery of at least 3 Microsoft Dynamics CRM Implementation projects.
2+ Years of custom development experience in Microsoft Dynamics CRM/365.
Ablity to customize CRM forms, views, workflows, business rules, charts, & dashboards in Microsoft Dynamics CRM/365
Proficiency in developing plug-in & workflow assemblies.
SSIS/SSRS
Possess relevant system development / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
Strong programming skills using the Microsoft CRM SDK, PowerApps, PowerBI, Flow, SSIS, C#, Web Services, XML, SQL Server, ASP.NET, HTML and JavaScript
Working experience with job scheduler, MS SQL database access and batch integration protocols.
Experienced in developing .NET web services & web API applications.
Understanding and Configuration of MSCRM Security Roles.
AI and automation scope past experience will be an advantage.