- Kuala Lumpur Federal Territory Malaysia
Deloitte Hiring! Full Time DRSC GlobalCore Analyst, Knowledge Management in Federal Territory - Ricebowl
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DRSC GlobalCore Analyst, Knowledge Management
Date: 28 Jul 2026
Service Line / Portfolios: Marketing
Location:
Kuala Lumpur, MY
#job-location.job-location-inline { display: inline; }
.buttontext4df006399e3e82f5 a{ border: 1px solid transparent; } .buttontext4df006399e3e82f5 a: focus{ border: 1px dashed #86bc34 !important; outline: none !important; }
Title: DRSC GlobalCore Analyst, Knowledge Management
Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Work you’ll do
Write, review, edit, and publish knowledge articles with a high degree of accuracy and consistency on a deadline
Prioritize requests and work with AI and application/process owners or subject matter experts (SMEs)
Creates self-service knowledge content for direct user consumption via the ServiceNow Service Portal to help users quickly resolve their issues
Evaluates and provides feedback on knowledge articles submitted to content authors to drive knowledge accuracy and efficacy
Build strong working relationships with cross cultural teams ensuring the free flow of information throughout the support environment
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:
Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloitte’s success as a business.
Demonstrate integrity and an awareness of strengths, differences, and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.
Requirements
Job Requirements:
Excellent spoken and written English and Mandarin (Traditional) language
4-year college degree or equivalent professional experience
2-years combined experience in knowledge management, project management, service delivery and/or contact centers
Knowledge in HTML, JAVA, project management, repository management, web content management, and/or relevant technology tools
Preferred Qualifications:
Experience creating support documentation (QRG, manuals, “how to” documents, etc.)
Experience managing intranets, portals, collaborative and/or social media tools
Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.
#DRSCGLOBAL
.buttontext*************f46053 a{ border: 1px solid transparent; } .buttontext*************f46053 a: focus{ border: 1px dashed #86bc34 !important; outline: none !important; }
Requisition ID: 115489
.buttontexta4fcdccc4dbfdb05 a{ border: 1px solid transparent; } .buttontexta4fcdccc4dbfdb05 a: focus{ border: 1px dashed #86bc34 !important; outline: none !important; }
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.
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DRSC GlobalCore Analyst, Knowledge Management
Date: 28 Jul 2026
Service Line / Portfolios: Marketing
Location:
Kuala Lumpur, MY
#job-location.job-location-inline { display: inline; }
.buttontext4df006399e3e82f5 a{ border: 1px solid transparent; } .buttontext4df006399e3e82f5 a: focus{ border: 1px dashed #86bc34 !important; outline: none !important; }
Title: DRSC GlobalCore Analyst, Knowledge Management
Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Work you’ll do
Write, review, edit, and publish knowledge articles with a high degree of accuracy and consistency on a deadline
Prioritize requests and work with AI and application/process owners or subject matter experts (SMEs)
Creates self-service knowledge content for direct user consumption via the ServiceNow Service Portal to help users quickly resolve their issues
Evaluates and provides feedback on knowledge articles submitted to content authors to drive knowledge accuracy and efficacy
Build strong working relationships with cross cultural teams ensuring the free flow of information throughout the support environment
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:
Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloitte’s success as a business.
Demonstrate integrity and an awareness of strengths, differences, and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.
Requirements
Job Requirements:
Excellent spoken and written English and Mandarin (Traditional) language
4-year college degree or equivalent professional experience
2-years combined experience in knowledge management, project management, service delivery and/or contact centers
Knowledge in HTML, JAVA, project management, repository management, web content management, and/or relevant technology tools
Preferred Qualifications:
Experience creating support documentation (QRG, manuals, “how to” documents, etc.)
Experience managing intranets, portals, collaborative and/or social media tools
Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.
#DRSCGLOBAL
.buttontext*************f46053 a{ border: 1px solid transparent; } .buttontext*************f46053 a: focus{ border: 1px dashed #86bc34 !important; outline: none !important; }
Requisition ID: 115489
.buttontexta4fcdccc4dbfdb05 a{ border: 1px solid transparent; } .buttontexta4fcdccc4dbfdb05 a: focus{ border: 1px dashed #86bc34 !important; outline: none !important; }
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.
»
Start apply with LinkedIn
Apply Now
Start
Please wait...
a.dialogApplyBtn { display: none; }
Find similar jobs:
View all Job, Experienced
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