Brandme Associate Hiring! Full Time Client Success Manager in Federal Territory, Earn up to MYR 5,500 - Ricebowl

About the Role

At BrandMe Associates, we believe exceptional client experiences are the foundation of long-term partnerships. We are looking for a proactive and customer-focused Client Success Manager to manage key client relationships, ensure successful project delivery, and identify opportunities to grow existing accounts.

As the primary point of contact after a project is secured, you will work closely with our Sales, Project Management, Creative, and Operations teams to ensure every project exceeds client expectations while fostering long-term business relationships.

Key Responsibilities

• Serve as the primary point of contact for assigned clients throughout the project lifecycle.
• Build and maintain strong, long-term relationships with key clients.
• Understand clients' business objectives and recommend suitable event, exhibition, and branding solutions.
• Coordinate closely with the Sales, Creative, Project Management, and Operations teams to ensure successful project execution.
• Monitor project progress and provide regular updates to clients.
• Ensure client expectations, timelines, budgets, and deliverables are met.
• Resolve client concerns promptly and professionally to ensure high customer satisfaction.
• Conduct post-project reviews and gather client feedback to continuously improve service quality.
• Identify opportunities for upselling and cross-selling additional services.
• Prepare client reports, presentations, and meeting minutes when required.
• Maintain accurate client records and account activities in the CRM system.
• Support contract renewals and encourage repeat business through excellent account management.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Communications, Event Management, or a related field.
• Minimum 3 years of experience in Client Success, Account Management, Customer Success, Project Coordination, or a similar client-facing role.
• Experience in the event, exhibition, branding, advertising, marketing agency, or related industry is highly preferred.
• Excellent communication, relationship-building, and interpersonal skills.
• Fluent in English and Mandarin (spoken and written) to communicate effectively with Mandarin-speaking clients and business partners.
• Strong organizational and problem-solving abilities.
• Able to manage multiple client accounts simultaneously.
• Proficient in Microsoft Office; experience with CRM systems is an advantage.
• Customer-focused, proactive, and detail-oriented.
• Willing to attend client meetings and project sites when required.

Pay: From RM5,500.00 per month

Work Location: In person