全职 CRM - Customer Journey Executive 工作, 薪水 up to MYR 2,500, Z EMPIRE SDN. BHD. Federal Territory 公司招聘中 - Ricebowl

(URGENT HIRING)

Job Overview

We are seeking a data-driven and customer-centric CRM & Customer Journey Executive to join our team immediately. In this role, you will be responsible for managing the post-service customer lifecycle, optimizing retention strategies, and managing communication automation to enhance overall customer satisfaction and loyalty.

Key Responsibilities (Job Scope)

• Customer Lifecycle Management: Oversee and maintain the customer flywheel to ensure a seamless and engaging end-to-end customer journey.
• Post-Service Follow-Ups: Execute structured follow-up sequences after repairs at designated intervals (1 day, 7 days, 30 days, and 6 months) to ensure service quality and customer satisfaction.
• Proactive Customer Recall: Analyze customer usage timelines to proactively recall clients for routine maintenance or parts replacement (e.g., battery or LCD replacements).
• Campaign & Broadcast Management: Manage and execute multi-channel broadcast marketing, including WhatsApp Broadcasts, Email marketing, and SMS campaigns.
• CRM Automation: Set up, monitor, and optimize marketing and workflow automations within the GoHighLevel (GHL) platform.
• Retention & Loyalty Programs: Administer and optimize customer retention initiatives, including voucher distribution, referral schemes, and loyalty programs.
• Reputation Monitoring: Track, monitor, and report on Net Promoter Score (NPS) metrics and Google Reviews to maintain high brand sentiment.
• Data Analysis: Analyze key customer metrics including repeat customer rate, retention rate, and Customer Lifetime Value (CLV) to provide actionable insights.

Requirements

• Education: Candidate must possess at least a Bachelor's Degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience: 1 to 2 years of working experience in CRM management, customer service operations, or digital marketing automation.
• Technical Skills: Familiarity with GoHighLevel (GHL) or similar CRM automation tools is highly advantageous.
• Attributes: Strong analytical mindset, excellent communication skills, and a proactive attitude toward managing customer relationships.
• Availability: Immediate availability or short notice period is preferred.

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• MORE: 2 years (Preferred)

Work Location: In person