ITCAN Business Solutions Hiring! Full Time Content Quality Reviewer in Selangor, Earn up to MYR 3,000 - Ricebowl

Content Quality Reviewer

Salary : RM 3000

12 months and extendable contract basis

Location: Plaza 33, PJ

Rotational Shift ; 5 days work , 2 days off (RM 200 - 400 allowance)

Duties and Responsibilities :

Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies

Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management

Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information

Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements

Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner

Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes

Provide feedback and insights to improve content policies, guidelines, and the review process

Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues

Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues

Pay: RM2,900.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person