GENESIS MILLENIUM FALCON SDN BHD Hiring! Full Time Customer Service - Admin Coordinator in Federal Territory, Earn up to MYR 2,900 - Ricebowl

Genesis Multi-Brand Authorised Service Center

Location:
*************, 8th Floor, Menara Hai-O, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur

Working Hours:

• 10:00AM – 7:00PM (Monday to Friday) ,10:00AM – 3:00PM (Saturday),Off Sunday & Public Holiday
• 5.5 working days per week
• KPI Bonus

Job Overview

We are looking for a responsible, friendly, and detail-oriented Front Desk / Admin Executive to join our After Sales-Service Center team.

This role is mainly responsible for handling customer reception, administrative tasks, repair case coordination, and supporting daily service center operations.

Job ResponsibilitiesFront Desk & Customer Support

• Welcome and assist walk-in customers professionally
• Handle customer enquiries via WhatsApp, phone calls, and email
• Register repair cases and update customers on repair progress
• Support cashier documentation and payment records

Administrative Support

• Prepare quotations, invoices, and daily reports
• Perform data entry and update internal systems
• Maintain proper filing and documentation records
• Assist in report preparation and operational paperwork

Operational Coordination

• Coordinate with technicians and HQ regarding repair cases
• Support service center daily operations and workflow
• Assist in complaint follow-up and case monitoring
• Support inventory and spare part record updates

Requirements

• Basic knowledge of Microsoft Word & Excel
• Good communication and customer service skills
• Responsible, punctual, and able to work independently
• Good attitude and willingness to learn
• Experience in admin, retail, or customer service is an advantage

Job Type: Full-time

Pay: RM2,500.00 - RM2,900.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Administrative: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person