Outlet: Bukit Damansara, Merdeka 118, BSC Mall, The Gardens Mid Valley
Job Summary
We are seeking an experienced and service-oriented Food & Beverage Supervisor to oversee daily restaurant operations and ensure exceptional guest experiences. The ideal candidate will lead the service team, maintain premium hospitality standards, support staff development, and ensure smooth operational efficiency in a high-end dining environment. The role requires strong leadership, attention to details and a passion for hospitality excellence.
Key Responsibilities
Operations & Service Excellence
- Supervise daily front-of-house operations to ensure seamless service delivery.
- Maintain exceptional guest service standards and handle VIP guests professionally.
- Monitor and ensure service procedures are consistently followed.
- Resolve guest complaints promptly and effectively.
- Effective upselling and guest engagement.
- Maintain cleanliness, presentation and ambiance at all times.
- Support management in achieving outlet sales targets and KPIs.
- Ensure compliance with company SOPs, hygiene and food safety regulations.
- Prepare staff schedules and manage manpower allocation.
- Lead, motivate, and supervise service staff during shifts.
- Conduct daily briefings and communicate operational updates.
- Train and coach team members on service standards, product knowledge, and upselling techniques.
- Monitor staff performance and provide constructive feedback.
Requirements
- Diploma or Degree in Hospitality Management, Hotel Management, or related field preferred.
- Minimum 2–5 years of experience in a supervisory role within upscale restaurants, luxury hotels, fine dining establishments, or premium cafés.
- Strong leadership and interpersonal skills.
- Excellent communication skills in English (additional languages are an advantage).
- Knowledge of food safety and hygiene standards.
- Ability to work flexible hours, including weekends and public holidays.
- Strong problem-solving and guest recovery skills.
- Wine, spirits, or specialty beverage knowledge.
- Monitor inventory and assist with stock management
- POS system and restaurant management software proficiency.
What We Offer
- Competitive salary package
- Performance rewards
- Career growth opportunities
- Employee Benefits
- Professional and supportive work environment
- Training and development programs
Apply Now
Interested candidates are invited to send their CV:
Email Address: *************
WhatsApp No.: *************
Only shortlisted candidates will be contacted.
Join us and be part of a premium hospitality brand committed to delivering outstanding customer experiences every day.
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
- Meal allowance
- Professional development
Work Location: In person