- Kuala Lumpur Federal Territory Malaysia
JLL Hiring! Full Time Professional, Soft Services in Federal Territory - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location: Malaysia | Regional travel required
Department: Global Soft Services
Experience: 10+ years
Travel: Up to 50% across APAC
About the Role
We’re looking for a Soft Services Subject Matter Expert- Cleaning to join JLL’s Global Soft Services team in the APAC region. In this role, you will act as a subject matter expert for commercial cleaning operations, bringing both strategic and hands-on knowledge of janitorial services. You’ll help design and deliver efficient, sustainable, and cost-optimized cleaning solutions for our clients across diverse sectors and geographies.
If you’re passionate about operational excellence, continuous improvement, and creating cleaner, more productive environments — this is an opportunity to make an impact on a global stage.
What This Job Involves
Lead end-to-end cleaning consulting projects across the APAC region, with a focus on operational cost reduction and productivity enhancement.
Develop RFP solutions and design optimized cleaning models, including resource planning and gearing ratio analysis.
Evaluate cleaning technologies and equipment to recommend innovative, fit-for-purpose solutions.
Collaborate with internal teams and client stakeholders to implement standardized cleaning programs and continuous improvement measures.
Partner with site operations teams to monitor performance metrics and ensure consistent service delivery.
Build strong relationships with senior stakeholders, providing expert guidance on janitorial strategies and operations.
Travel across APAC to conduct site reviews, project rollouts, and solutioning sessions.
Sound Like You? To Apply You’ll Need:
10 + years of experience in commercial cleaning operations.
Exposure to Asia-Pacific markets and familiarity with regional cleaning standards and practices.
Proven experience developing RFP responses and operational solutions within the facilities or cleaning industry.
Strong understanding of cleaning team gearing ratios, manpower planning, and productivity modeling.
Exceptional communication and presentation skills with strong executive presence.
Ability to manage multiple stakeholders across countries and functions.
Preferred Qualifications
Background or certifications in IFMA, Lean, or Six Sigma methodologies.
Experience in multinational or matrix organizations.
Knowledge of sustainability-focused cleaning practices and emerging technology solutions.
What You Can Expect from JLL
At JLL, you’ll join a culture that values excellence, collaboration, and innovation. We empower our people to think boldly and contribute to creating smarter, cleaner, and more efficient workplaces for our clients. You’ll have the opportunity to work in a regional role that offers global exposure and tangible impact
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location: Malaysia | Regional travel required
Department: Global Soft Services
Experience: 10+ years
Travel: Up to 50% across APAC
About the Role
We’re looking for a Soft Services Subject Matter Expert- Cleaning to join JLL’s Global Soft Services team in the APAC region. In this role, you will act as a subject matter expert for commercial cleaning operations, bringing both strategic and hands-on knowledge of janitorial services. You’ll help design and deliver efficient, sustainable, and cost-optimized cleaning solutions for our clients across diverse sectors and geographies.
If you’re passionate about operational excellence, continuous improvement, and creating cleaner, more productive environments — this is an opportunity to make an impact on a global stage.
What This Job Involves
Lead end-to-end cleaning consulting projects across the APAC region, with a focus on operational cost reduction and productivity enhancement.
Develop RFP solutions and design optimized cleaning models, including resource planning and gearing ratio analysis.
Evaluate cleaning technologies and equipment to recommend innovative, fit-for-purpose solutions.
Collaborate with internal teams and client stakeholders to implement standardized cleaning programs and continuous improvement measures.
Partner with site operations teams to monitor performance metrics and ensure consistent service delivery.
Build strong relationships with senior stakeholders, providing expert guidance on janitorial strategies and operations.
Travel across APAC to conduct site reviews, project rollouts, and solutioning sessions.
Sound Like You? To Apply You’ll Need:
10 + years of experience in commercial cleaning operations.
Exposure to Asia-Pacific markets and familiarity with regional cleaning standards and practices.
Proven experience developing RFP responses and operational solutions within the facilities or cleaning industry.
Strong understanding of cleaning team gearing ratios, manpower planning, and productivity modeling.
Exceptional communication and presentation skills with strong executive presence.
Ability to manage multiple stakeholders across countries and functions.
Preferred Qualifications
Background or certifications in IFMA, Lean, or Six Sigma methodologies.
Experience in multinational or matrix organizations.
Knowledge of sustainability-focused cleaning practices and emerging technology solutions.
What You Can Expect from JLL
At JLL, you’ll join a culture that values excellence, collaboration, and innovation. We empower our people to think boldly and contribute to creating smarter, cleaner, and more efficient workplaces for our clients. You’ll have the opportunity to work in a regional role that offers global exposure and tangible impact
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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