全职 Mandarin User Assistance Executive 工作, 薪水 up to MYR 3,000, Tribe Business Services Melaka 公司招聘中 - Ricebowl

Mandarin User Assistance Executive

Melaka, Malaysia (Office-Based)

Job Description

Join our growing team as a Mandarin User Assistance Executive! You will play an important role in assisting users by providing prompt and professional support while ensuring a smooth experience across our online platform.

Key Responsibilities

• Communicate with users through live chat and email in Mandarin and English.
• Handle inquiries related to accounts, payments, and platform services.
• Investigate and resolve customer concerns with accuracy and efficiency.
• Build a good understanding of digital entertainment products and platform features.
• Deliver a positive customer experience while maintaining service quality.

Requirements

• Able to read, write, and speak Mandarin fluently.
• Basic English communication skills.
• Customer service experience is an advantage.
• Good communication and problem-solving skills.
• Comfortable working with computers and online platforms.
• Interested in PC or mobile entertainment products.
• Able to work rotating shifts, including weekends and public holidays.
• Willing to work from our office in Melaka.

Pay: RM3,000.00 per month

Application Question(s):

• Are you willing to work full-time from our office in Melaka, Malaysia?
• Are you comfortable working rotating shifts, including weekends and public holidays?
• Do you have experience playing PC or mobile games? If yes, please list the games you have played.
• Are you familiar with digital entertainment platforms?
• Are you able to communicate fluently in Mandarin (reading, writing, and speaking) and have at least basic English communication skills?
• If you are selected for this position, when would you be available to start work?

Work Location: In person