Tribe Business Services Hiring! Full Time Mandarin Platform Operations Executive in Selangor, Earn up to MYR 3,000 - Ricebowl

Mandarin Platform Operations Executive

Job Description

We are looking for a Mandarin Platform Operations Executive to support users through chat and email while ensuring a smooth customer experience on our digital platform.

Responsibilities:

• Respond to customer inquiries via chat and email in Mandarin and English.
• Assist users with account, payment, and platform-related issues.
• Investigate customer concerns and provide timely solutions.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to ensure high-quality customer support.
• Follow company policies and service standards.

Requirements:

• Fluent in Mandarin (reading, writing, and speaking).
• Basic English communication skills.
• Minimum 1 year of Customer Service or Customer Support experience is preferred.
• Comfortable using computers and online systems.
• Interested in digital entertainment or online platforms.
• Willing to work rotating shifts, including weekends and public holidays.
• Own a personal computer/laptop with a stable internet connection.

Pay: RM3,000.00 per month

Application Question(s):

• Are you able to communicate fluently in Mandarin (reading, writing, and speaking)?
• Do you have at least 1 year of experience in Customer Service or Customer Support?
• Do you have your own computer/laptop and a stable internet connection for work?
• Are you willing to work rotating shifts, including weekends and public holidays?
• Do you have experience with digital entertainment platforms ?

Work Location: In person