Icon Trans Hiring! Full Time Hostel Executive - Supervisor in Pulau Pinang, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities

1. Hostel Operations Management

• Ensure all workers' hostels are maintained in accordance with Company Policies, Responsible Business Alliance (RBA) Standards, applicable legal requirements, and customer expectations.
• Monitor daily hostel operations to ensure a safe, clean, hygienic, and well-maintained living environment.
• Coordinate hostel occupancy, room allocation, and new unit readiness to ensure units are released according to company standards.
• Take ownership of hostel facilities and ensure all common areas and amenities are functioning properly.

2. Resident Management

• Conduct orientation and briefing sessions for newly arrived workers on hostel rules, regulations, emergency procedures, and house guidelines.
• Handle residents' concerns, complaints, and grievances promptly and professionally, ensuring appropriate corrective actions are taken.
• Maintain good relationships with hostel residents to promote a harmonious living environment and minimize disputes or disturbances.
• Respond promptly and effectively to emergency situations, including accidents, medical emergencies, fights, deaths, or facility-related incidents.

3. Compliance & Audit

• Conduct routine hostel inspections and self-audits to ensure compliance with safety, hygiene, housekeeping, legal requirements, and RBA Standards.
• Prepare hostel facilities, documentation, and operational readiness for Customer Audits, RBA Audits, Internal Audits, and Government Authority inspections.
• Prepare and maintain all mandatory hostel information boards, including:
• Organization Chart
• Emergency Contact Information
• Emergency Evacuation Plan
• Occupants Name List
• Hostel Rules & Regulations
• Cleaning Schedule (5S)
• Investigate audit findings and prepare Root Cause Analysis (RCA), Corrective Action Plans (CAP), and preventive actions.

4. Documentation & Administration

• Maintain accurate hostel occupants' records with monthly verification to ensure 100% accuracy.
• Assist in the application and renewal of Certificates of Accommodation (COA) and monitor application status.
• Prepare investigation reports for abnormal utility consumption and submit findings to Management.
• Prepare reports, records, and documentation required by Management and customers.

Supporting Responsibilities

• Lodge police reports whenever required.
• Assist other departments in matters relating to hostel operations.
• Support operational activities assigned by Management.

Ad-Hoc Responsibilities

• Perform any other duties assigned by Management from time to time.
• Comply with all Company Policies, Quality Management Systems, Safety requirements, and applicable legal and regulatory requirements.

Salary : up to Rm3000 +++ ( Depend on the experience )

Pay: RM2,100.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person