Solid Xpress Hiring! Full Time Customer Service Executive (Sales Support) in Selangor, Earn up to MYR 5,000 - Ricebowl

• Communicate regularly with customers in a polite and professional manner and solve daily issues (while coordinating with internal colleagues, as necessary)
• Research rates and routings; create routing orders, quotations and handle bookings from customers
• Handle customer enquiry and inform customers about other available services to gain additional business
• Update customers on local / international rules and regulations
• Follow up with origin / local offices on shipment status
• Collect and review all commercial and shipping documents from customer or origin office in advance of shipment execution.
• Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
• Arrange the haulage/ transport based on customer request and monitor tightly to ensure on time pick-up and delivery.
• Review the job file check list to ensure all required actions have been completed
• Provide timely feedback to Superior and Customers for shipment discrepancies
• Create reports per instructions from Sales or according to customer requirements
• Update internal parties with the most up-to-date Quotations / routing orders / SOPs
• Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
• Monitor and guide Operation Team to ensure smooth operation.

Job Requirement

• Candidate must possess at least Diploma in Business Studies/ Administration/ Management, Logistic/ Transportation/ Warehousing/ Inventory Management or equivalent.
• Preferable with 3 years of working experience in the related field.
• Required Language: English, Mandarin (MUST) and Bahasa Malaysia
• Excellent negotiation skill and communication skill, both verbal and written,
• Self- motivated, dynamic, responsible, good team player and able to work independently with minimum supervision.

职位类型：全职

薪资： RM3,500.00至RM5,000.00（每月 ）

工作经验:

• Forwarder: 2 年 (首选)

工作语言:

• Mandarin (必填)

Work Location: 现场办公