- Kuala Lumpur Federal Territory Malaysia
Beyondsoft Malaysia Hiring! Full Time IT Dekstop Support Engineer in Federal Territory - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Job Description
Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
Support event, video conference with understanding knowhow and break fix
Support and troubleshoot desktop Technology and application like Microsoft Office
General concept for reporting, dashboard
With proactive communication with senior executive with quick resolution and follow up plan
Fast learner on new technology with data driven
Ensuring proper documentation, notification, tracking, and follow up of all incidents
Team Management with cross country is preferred
passionate, high performer, fast learner, willing to take ownership
work overtime required occasionally for emergency, project and VP support
Job requirements:
5+ years of work experience in large enterprise companies
University degree in computer science or equivalent experience in IT
Strong knowledge in User & VIP Support and ITIL methodology
Proven ability of project management
Strong Communication with different department and stakeholders
Preferred Requirements:
Mandarin Speaking and writing
Familiar with Mac OS system
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More