UOB Hiring! Full Time M365 - Workplace Infrastructure Lead in Federal Territory - Ricebowl

We are looking for an experienced Lead Workplace Infrastructure Engineer to lead and support enterprise workplace technologies, including Microsoft 365, Exchange, VMware Horizon VDI, Endpoint Management, and Unified Communications. The role will serve as the technical escalation point, drive platform stability, security, automation, and mentor engineering teams while ensuring a seamless end-user experience.

Key Responsibilities

Technical Leadership

• Act as the technical lead and SME for Workplace Infrastructure services.
• Mentor and provide guidance to L2/L3 engineers.
• Drive platform improvements, capacity planning, and service optimization.
• Establish best practices across M365, VDI, endpoint, and collaboration platforms.

Workplace Platform Management

• Administer and support Microsoft 365 and Exchange (On-Premises, Hybrid, and Online).
• Manage VMware Horizon VDI environments and user experience.
• Oversee endpoint management solutions, including compliance, patching, and security baselines.
• Provide advanced L3 support and perform root cause analysis for complex issues.

Unified Communications

• Support Teams Voice, Meetings, video conferencing, and collaboration services.
• Work closely with Network and Voice teams to resolve communication issues.
• Ensure reliable and seamless collaboration services.

Security & Compliance

• Support MDM, MFA, Blackberry, Trend Micro, Enterprise Vault, and related security technologies.
• Enforce security policies, privileged access controls, and governance standards.
• Ensure compliance with enterprise security requirements.

Automation & Continuous Improvement

• Develop PowerShell scripts and automation solutions.
• Implement proactive monitoring and operational efficiencies.
• Drive continuous service improvement initiatives.

Incident & Stakeholder Management

• Lead major incident resolution activities.
• Act as the escalation point for critical workplace-related issues.
• Collaborate with Infrastructure, Security, and Application teams.
• Provide reporting, recommendations, and service insights to management.

Requirements

Experience

• 8–12 years of experience in Microsoft 365, Exchange, and Workplace Infrastructure.
• Proven experience as a Technical Lead, SME, or Senior Engineer.

Technical Skills

Mandatory

• Microsoft 365 (M365)
• Exchange (On-Premises, Hybrid, Online)
• VMware Horizon (VDI)
• Endpoint Management (Intune, SCCM/MECM)
• Microsoft Teams & Unified Communications
• PowerShell Scripting
• L3 Support & Major Incident Management

Preferred

• Entra ID / Azure AD
• Microsoft Defender
• MDM / MFA
• Trend Micro
• Blackberry UEM
• Enterprise Vault
• ITIL Framework

Soft Skills

• Technical leadership and mentoring
• Strong stakeholder management
• Excellent troubleshooting and problem-solving skills
• Effective communication and collaboration abilities