CIMB Hiring! Full Time Team Manager, CCO - CSS Recruitment - Training MY in Federal Territory - Ricebowl

Job Purpose *

• Lead the Recruitment & Training function within the Collections & Recovery Department, with primary responsibility for training excellence, capability development, workforce readiness, and continuous improvement.
• Drive learning and development initiatives through training design, facilitation, coaching, and knowledge-sharing programmes to enhance staff competency, operational effectiveness, and regulatory compliance.
• Support recruitment activities, workforce planning, and onboarding readiness in collaboration with GHR to ensure the department maintains a capable talent pipeline and operational readiness.
• Partner with Management, GHR, and key stakeholders to implement initiatives that strengthen organisational capability, employee engagement, and business performance.

Key Responsibilities *

Business Performance and Management

• Lead the design, development, and continuous enhancement of training programmes, learning initiatives, and capability-building interventions for the Collections & Recovery Department.
• Act as a lead facilitator by conducting and delivering training sessions, workshops, refreshers, and knowledge-sharing programmes to enhance staff competency, operational effectiveness, and regulatory compliance.
• Identify training needs and implement learning solutions to enhance collection effectiveness, customer engagement, operational performance, and regulatory compliance.
• Drive trainer development through coaching, mentoring, and quality interventions to ensure training excellence, content quality, and delivery effectiveness.
• Monitor and evaluate training effectiveness, recommending improvements to enhance workforce competency, operational performance, and business outcomes.
• Support recruitment activities, workforce planning, and onboarding readiness in collaboration with GHR and business stakeholders.
• Partner with internal and external stakeholders to drive continuous improvement initiatives, department engagement activities, and knowledge-sharing programmes.
• Manage departmental budgets, reports, KPIs, and deliverables to ensure timely and effective execution.

People Management

• Lead, motivate, and develop the Recruitment & Training team to achieve departmental objectives and deliver high-quality support services.
• Foster a high-performance learning culture through coaching, mentorship, and continuous capability development.
• Build subject matter expertise within the team to support evolving Collections & Recovery products, processes, systems, and regulatory requirements.
• Collaborate closely with Management and stakeholders to implement training and talent development strategies aligned with business goals.
• Conduct regular performance reviews, feedback sessions, and development discussions to enhance team effectiveness and career growth.

Regulatory Compliance

• Support audit readiness and maintain satisfactory audit outcomes through effective controls, monitoring, and compliance practices.
• Ensure compliance with internal policies and procedures, Bank Negara Malaysia guidelines and regulations, including FSA/IFSA 2013, Fair Debt Collection Practices, and other applicable legal, regulatory, and governance requirements.
• Ensure all training and recruitment activities adhere to established compliance, governance, risk management, and organizational standards.

Relevant Work Experience

• Preferably minimum 3–5 years of relevant working experience in Training, Learning & Development, Talent Development, or Human Resource management.
• Experience in leading training functions, designing learning programs, facilitating training sessions, and mentoring trainers is highly preferred.
• Experience in recruitment and stakeholder management will be an added advantage.