- 10 JALAN BESAR Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
Experience: 6+ Years
Role: ServiceNow Developer - CSM Devops
Key Responsibilities
• Design, develop, and configure solutions across CSM, DevOps, and ITSM modules.
• Build and enhance workflows, forms, business rules, script includes, and UI components.
• Support and drive CI/CD pipeline integration, automation, and deployment processes on the ServiceNow platform.
• Translate functional requirements into technical designs and working solutions.
• Write clean, maintainable, and well-documented code following ServiceNow scripting best practices.
• Perform unit testing and support QA through defect resolution.
• Participate in code reviews and ensure adherence to platform development standards.
• Collaborate with architects, business analysts, DevOpsteams, and other developers to deliver requirements on schedule.
• Support ongoing enhancements, upgrades, and platform maintenance activities.
• Assist with performance optimization and troubleshooting in production environments.
Skills & Experience
• 6+ years of total ServiceNow experience, with strong hands-on development skills.
• Strong hands-on expertise in CSM module development and customization.
• Solid experience with ServiceNow DevOps, including CI/CD pipeline design and implementation.
• Strong development experience in ITSM.
• Proficiency in JavaScript, Glide APIs, business rules, client scripts, and UI policies.
• Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools.
• Good understanding of ServiceNow data model, ACLs, and platform architecture fundamentals.
• Strong debugging and problem-solving skills.
• Comfortable working onsite with the customer team in Singapore.
Certifications
• ServiceNow Certified System Administrator (CSA),mandatory.
• ServiceNow Certified Application Developer (CAD), an advantage.
• ServiceNow CIS CSM, an advantage.
Preferred Attributes
• Strong attention to detail and code quality.
• Proactive communicator, comfortable working directly with onsite stakeholders.
• Passion for DevOps practices and automation.
• Willingness to pick up new ServiceNow modules and capabilities as needed.
• Reliable and delivery-focused under contract timelines.
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