Chailease Berjaya Credit Hiring! Full Time Helpdesk Officer in Selangor - Ricebowl

1.0 Duties and Responsibilities

• 1.01 Manage inbound calls and reply email to attend customer’s request, inquiries and feedback
• 1.02 Respond and resolve customer’s problems
• 1.03 Ensure feedback and unresolved cases are channeled to respective department for case resolution
• 1.04 Build a good relationship with customers to provide excellent service
• 1.05 To complete any ad-hoc tasks given from time to time

2.0 Education and Qualifications

• 2.01 Ability to work under pressure (handle complaint customer)
• 2.02 Excellent verbal and written communication skills
• 2.03 Experience in Customer Service industry
• 2.04 Required language(s): Bahasa Malaysia, English

3.0 Skills and Specifications

• 3.01 Strong communication skill
• 3.02 Computer soft skills such as Microsoft Excel and Microsoft Word